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Hang when opening app #187

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yam-liu opened this issue Jun 9, 2020 · 6 comments
Open

Hang when opening app #187

yam-liu opened this issue Jun 9, 2020 · 6 comments
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bug Something isn't working help wanted Extra attention is needed

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@yam-liu
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yam-liu commented Jun 9, 2020

Describe the bug🐛
can not open, it hangs.
No Dock icon bounces.
After a few seconds (maybe 10), it show on menubar, window show too, but just hangs, data not update. Colorful cursor spinning.
No any permissions request.

To Reproduce
just open it on my macOS.

Expected behavior
Open and update data in menu bar

Screenshots (Optional)

Desktop (please complete the following information):

  • macOS Version: 10.15.5
  • Version of the app: 2.0.8

Log
Please activate Advanced Logging in the settings, restart the app and perform the steps to reproduce the bug.
cannot open app, where is it?

  • After the bug occurred, please open the iGlance window and in the app menu at the top left of the menu bar click on Diagnostics > Save Logfile....
    Save the logfile somewhere and upload it here by dragging the file into the textfield. *
@D0miH
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D0miH commented Jun 9, 2020

Hey @ooopscc,
I cannot reproduce this bug.
Could you try to launch the app with wifi disabled? Sometimes the app behaves strange when the wifi connection is slow.

You can find the log files under '~/Library/Logs/iGlance'. If there are any log files you can upload them here. This would help me to further investigate the issue.

@D0miH D0miH added bug Something isn't working help wanted Extra attention is needed labels Jun 9, 2020
@yam-liu
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yam-liu commented Jun 11, 2020

Confirmed. It works when Wi-Fi disabled. That's weird.

@D0miH
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D0miH commented Jun 11, 2020

Glad the issue was resolved. I am not quite sure why this happens and I don't know how to investigate this issue.
One possibility is that somehow Sparkle is causing this issue while trying to check for a new version. But I am not sure about this theory.
If anyone has some further info why this could be happening feel free to share here.

@D0miH D0miH pinned this issue Jun 29, 2020
@jstudioo
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jstudioo commented Sep 9, 2020

Confirmed. It works when Wi-Fi disabled. That's weird.

me too, on Mojave

@D0miH
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D0miH commented Oct 5, 2020

I just noticed that this also happens for other apps. For me Microsoft Word is also not opening when having a really slow internet connection.
Nevertheless I will leave this issue open. Maybe others have additional information on how we could fix this.

@sudhirkhanger
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Happened to me and workaround was to disable wifi. I am on Big Sur.

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