| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2024-06-19 |
direct link |
dl |
{{site.data.keyword.attribute-definition-list}}
{: #troubleshoot-not-in-provisioned-state} {: troubleshoot} {: support}
After you order a direct link, it can take up to 30 minutes to complete the configuration and show "Provisioned" status. {: shortdesc}
My gateway still shows Pending status.
{: tsSymptoms}
It can take up to 30 minutes for provisioning of your direct link to be completed. {: tsCauses}
If the gateway is not showing Provisioned status 30 minutes after ordering, open a support case{: external} in the IBM console to further troubleshoot.
{: tsResolve}