Download subscribers doesn't work

[francisfustier]

Description

As I select 'Download' button in the top right banner of my subscribers list, I select fields to keep then I clic on the bottom 'Download' button: then nothing happens, the window closes without any following message.

Screenshots

No response

Additional information

No response

[picocodes]

scrnli_2_24_2024_6-53-11.AM.webm

Works on my test site. Do you see any errors in your browser's console?

[francisfustier]

Enregistrement.de.l.ecran.2024-02-24.a.07.56.44.mov

[francisfustier]

No download popup!

[picocodes]

Any errors in your browser's console?

[francisfustier]

No error displayed

[francisfustier]

I have also this plugin enabled: https://www.thenewsletterplugin.com

[francisfustier]

But the Noptin version before V.3.0 was working nice

[picocodes]

I see. Open the test site below and try downloading the subscribers. Let me know if it works.

https://app.instawp.io/wordpress-auto-login?site=%242y%2410%2453ylravfUyORY6eOL9VJSuN0lrK1s.MjqR.WnIceknIrOAFrh9Mhy

[francisfustier]

Same issue, no download popup

[picocodes]

Then that's most likely a browser issue.

What browser are you using? And what version?

[francisfustier]

Safari for a while, last version 17.3.1

[francisfustier]

Can you send me the previous Noptin version (before V.3) to test?

[picocodes]

I don't have access to Safari right now. Maybe test with Chrome?

Can you send me the previous Noptin version (before V.3) to test?

Check the test site again. I've reverted to Noptin version 2.

[francisfustier]

Same issue, no download popup

[francisfustier]

Yes! It works with Chrome (MacBook) The popup appears and run the download

[francisfustier]

About my other Ticket "Transcoding message #764" I have the same transcoding error in Chrome

[picocodes]

Okay, we'll test it in Safari when I get access. I've replied to the issue. Thanks.

[francisfustier]

Thanks to you guy!