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make sure Xero is canceled #20

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chadwhitacre opened this issue Feb 5, 2016 · 2 comments
Closed

make sure Xero is canceled #20

chadwhitacre opened this issue Feb 5, 2016 · 2 comments

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@chadwhitacre
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I canceled Xero since we went with Ledger (#1). I read somewhere on their community forum that their cancelation process is not the smoothest, and their latest bill makes me nervous, because at the bottom it says:

Unless advice to the contrary is received from you by 04 Feb 2016, the amount due will be debited from your credit card on or after 07 Feb 2016.

I've replied:

We canceled our Xero account recently. Please confirm that we won't be charged again. Thanks!

@chadwhitacre
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@chadwhitacre
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Thanks for your email.
We've taken a look at your account and can see that you've deleted the organization Gratipay, LLC on 28 Jan 2016.
Xero bills at the end of the monthly period rather than the start.
Your invoice INV-[] for US$30 includes the final charges for the period 28 Dec 2015 to 27 Jan 2016.
Please email us at [email protected] if you want to reactivate the organization in thefuture. A re-connection fee may be charged.
Kind regards

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