[Solved] GLPI agent installation on windows not working

[franckneo]

Bug reporting acknowledgment

Yes, I read it

Professional support

None

Describe the bug

Hello,
We were using GLPI agent 1.4, saw the 1.10 is available, add a GPO :
msiexec /i C:\GLPI-Agent-1.10-x64.msi /quiet /log "\path\log.log" SERVER=http:///glpi/plugins/fusioninventory/

Try to push the upgrade to only 1 UO first, some are working fine and some...not.
In the 127.0.0.1:62354 : no reply
From GLPI server trying to refresh status : no reply.
BUT : the installation said no error : MSI (s) (9C:6C) [13:36:08:497]: Product: GLPI Agent 1.10 -- Installation completed successfully.
MSI (s) (9C:6C) [13:36:08:497]: Windows Installer a installé le produit. Nom du produit : GLPI Agent 1.10. Version du produit : 1.10. Langue du produit : 1033. Fabricant : Teclib'. Réussite de l’installation ou état d’erreur : 0.

The service is running just fine.

Can fail on Windows 11 23H2 or Win 10 22H2.

What kind of log can be relevant for it?
Thank you in advance for any reply.
Already tried to uninstall and reinstall the agent but same issue.

To reproduce

Upgrade from 1.4 to 1.10?
Not sure, because some are working fine and report with agent 1.10 in the server.

Expected behavior

I expected the web server to start and client to be "checked"

Operating system

Windows

GLPI Agent version

v1.10

GLPI version

9.5.x (See additional context below)

GLPIInventory plugin or other plugin version

No response

Additional context

No response

[g-bougard]

Hi @franckneo

I move your issue to Q&A discussions as you're requesting assistance not reporting a glpi-agent bug.

[g-bougard]

You are using a GPO to directly install glpi-agent, but you should definitively use the official vbs script, even in a GPO as it checks msi-server is really available, see https://glpi-agent.readthedocs.io/en/latest/installation/index.html#large-installations

[franckneo]

Thank you for this part, GPO deleted and will install the rest with this script.

[franckneo]

Je vois que vous êtes de Montpellier...pourquoi s’embêter a parler anglais si on est 2 français...
Le soucis semble résolu en réinstallant via le script VBS. Je ne sais pas pourquoi l'upgrade manuel déconnait, mais soucis résolu.
Encore merci pour le script.

[g-bougard]

Hi @franckneo

we speak english on this project as people requests community support, my answer can also help anybody around the world and of course anyone from our community would be able to answer, not just me.

If you want a personalized french support, use a GLPI subscription.

[franckneo]

So I will ask in english, with VBS it works perfectly...on my test desk.
Using the company network, I got an error :
line 380, car 4 :
Set web = Nothing
Set web = CreateObject("WinHttp.WinHttpRequest.5.1")
If web Is Nothing Then Set web = CreateObject("WinHttp.WinHttpRequest")
If web Is Nothing Then Set web = CreateObject("MSXML2.ServerXMLHTTP")
If web Is Nothing Then Set web = CreateObject("Microsoft.XMLHTTP")
web.Open "GET", strURL, False

web.Send

Timeout
Code 80072EE2
Source WinHttp.WinHttpRequest

Likely our proxy blacklist. I will add in our whitelist :
https://github.com/glpi-project/
https://nightly.glpi-project.org/
Do you think it will be enough (because I need to wait the night to whitelist update).

Thank you

[g-bougard]

Only https://github.com/glpi-project/ is required, nightly url is only required if you plan to test nightly builds.

And yes, this would be enough.