Leads teams to deliver digital, data and technology outcomes that improve society. They do this by establishing and leading teams to deliver software in public sector organisations.
Accountable for workstream to customers, partners, account team, delivery assurance team and other stakeholders from a technical and delivery perspective.
Drives workstream team towards technical excellence by influencing team, customers and partners.
Manages complex technical change of a workstream within a wider programme of work in multi-organisation stakeholder environments.
Develops a deep understanding of digital and technology landscape in UK public sector.
Demonstrates leadership. Communicates effectively, both formally and informally.
Below are examples of behaviours and responsibilities a person in this role might be expected to demonstrate. The list is provided for illustrative purposes only.
- Represents or delegates responsibility for representing workstream to customers, partners, account team, delivery assurance team and other stakeholders from a technical and sometimes delivery perspective
- Coaches Senior Engineers within the workstream team and/or customer staff, providing continuous feedback to individuals and their line managers, and supporting line managers to find career progression opportunities
- Able to lead bootup and delivery of a product workstream where outcomes are known, and the product is complicated rather than complex
- Able to work as part of a leadership team (with delivery and product support) in a bootup and delivery of a product workstream where outcomes are unknown, and the product is complex
- Able to work as part of a workstream team (with account and business support) in a bootup of a new account
- Able to contribute within the account team in non-strategic accounts
- Able to lead, advise and support up to two workstreams and ultimately be responsible for delivery of outcomes across their workstreams
- Able to synthesise outcomes with senior stakeholders by facilitating inception and discovery work
- Proactively identifies reputational and commercial risks and takes responsibility for mitigations and corrective actions
- Ensures all technical staff in their workstream are operating at a good performance level at minimum, identifying performance issues and supporting correct action where necessary
- Ensures their workstream team is operating in line with technical and delivery principles, and working towards technical excellence. Reports to the delivery assurance and account team
- Builds relationships with senior customer stakeholders, maintains them and leverages those relationships in their work to influence, challenge and support technical practices and strategy
- Works with customers, partners, account and workstream team to ensure workstream aligned with technical practices and strategy of customer organisation
- Regularly influences and supports improvement of technical practices within a customer’s organisation at a community of practice or organisational level
- Turns technical and delivery obstacles into opportunities for improvement and betterment of practices, and can lead a team to turn these opportunities into positive organisational impacts
- Influences direction and day-to-day running of the account
- Has overall technical authority within their workstreams
- Influences organisation-wide approach to technology as part of the technology leadership team
- Able to build relationships with senior customer and partner stakeholders, both technical and otherwise
- Works with customers to define outcomes, deadlines and budgets
- Has significant influence over the scheduling of technical staff to workstreams
- Likely is the most senior day-to-day representative of Made Tech within the account
- Ensures users’ needs are met consistently through each work stage
- Influences the technology industry by engaging at public events
- Able to architect and coordinate wide scale changes across multiple applications and platforms
- Can design migration strategies in legacy environments and coordinate others to deliver
- Can navigate complex stakeholder and organisational environments
- Able to support and manage multiple workstreams, while delivering within one or more of those workstreams
- Able to coordinate and manage supplier, partner and customer staff alongside Made Tech