operations_coordinator.md

Operations Coordinator

Our Operations Coordinator supports the smooth running of Made Tech by ensuring deliveries are well resourced, that the Live Services team is well supported, and through reporting on billing and utilisation.

Salary

This role has a salary of £25-35k depending on experience.

Operations Coordinator Expectations

To report on and maintain team utilisation at > 85%

We expect the Operations Coordinator to report on utilisation and maintain a schedule that supports 85% of the billable team capacity at Made Tech to be utilised on a weekly basis.

To control resource allocation and forecasting across the organisation

we expect the Operations Coordinator to appropriately resource teams to ensure both productive and appropriately staffed teams, and individual happiness. It is expected that resource forecasting will be accurately maintained, including upcoming holidays, to allow forecasted budgets to be reported to customers.

To manage our engagements with third party contractors

We expect the Operations Coordinator to manage our engagements with third party contractors by ensuring they're accurately reporting and invoicing their time.

To manage resource allocation with third party partners

We expect the Operations Coordinator to manage the need of third party resource with partner organisations. Where Made Tech are leading the delivery, the Operations Coordinator will ensure resource needs are met by third party partners. Where the partner is leading the engagement, the Operations Coordinator will ensure we understand the resourcing needs from our team and will ensure clear documented commitments are made.

To identify and support team changes

We expect the Operations Coordinator to respond to and plan for upcoming team needs - such as new opportunities that need resourcing, existing deliveries that require increase or decrease in capacity, and the finishing of engagements. It is expected the Operations Coordinator will work with individual team members to make them proactively aware of potential team changes and to support the transition process.

To ensure we're accurately invoicing customers

We expect the Operations Coordinator to work with Delivery Leads weekly to ensure up to date and accurate records exist for all teams. Accurate customer invoicing relies on teams keeping accurate records of the time being spent against deliveries. Team utilisation and billing should be reported to the Management Team on a weekly basis.

To deliver special projects

We expect the Operations Coordinator to deliver special projects such as the implementation of processes and tooling to track third party expenses.