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Services and information

People first approach

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How the CRA is listening to Canadians, changing how we work and improving services

Transparency

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How the CRA makes information, data, publications and reports available

Security and privacy of your information

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How the CRA protects your information, how to protect your CRA account and recognize tax scams

Accessibility

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Accessibility plans and progress reports for the CRA, how to submit accessibility feedback

Service standards

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When you can expect us to complete your tax-related request or get back to you

Acts and regulations

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Laws, tax conventions, tax treaties, regulatory plans, interpretation policies

Sustainable development

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How we manage our services in ways that are economically, environmentally and socially responsible

Procurement

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Policies the CRA follows for contracts, supply arrangements and standing offers

Collective bargaining

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Current collective agreements and negotiation updates between the CRA and the bargaining units

Avoiding mistreatment by foreign entities

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How the CRA avoids actions that could result in mistreatment of individuals by foreign entities

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Rights and obligations

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Compliance and enforcement

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How and what the CRA does to preserve the fairness and integrity of laws we administer