IMAP module not moving mail to folder.

[leenooks]

PHP version: 8.2.20
FreeScout version: 1.8.154
Database: PostgreSQL
Are you using CloudFlare: Yes
Are you using non-official modules: Yes

Hi, I'm using the IMAP Module to move mail to a folder after it has been received/imported into freescout.

The mails stay in the inbox, are marked unread, but are not moved to a folder.

I have tried "Trash", "Archive", "INBOX/Processed" - all folders exist, and are confirmed by the Get Folders on the IMAP folders input.

The log shows this:

[2024-10-31 15:10:04] production.ERROR: [Move or Remove IMAP Message Module] Mailbox: XXX; Message: XXX; Could not move the email to the following IMAP folder: Archive
[2024-10-31 16:45:03] production.ERROR: [Move or Remove IMAP Message Module] Mailbox: XXX; Message: XXX; Could not move the email to the following IMAP folder: INBOX/Processed

[freescout-help]

Can you send a screenshot of your folders structure (their nesting).

[leenooks]

[leenooks]

And on the server:

[freescout-help]

You'll need to debug this function: https://github.com/freescout-help-desk/freescout/blob/dist/overrides/webklex/php-imap/src/Message.php#L956

https://github.com/freescout-help-desk/freescout/wiki/Debugging

Try to replace the move() function with the following code and send us the result from Manage > Logs > App Logs:

    public function move(string $folder_path, bool $expunge = false) {
\Log::error('[Debugging] move() function executed.');
        $this->client->openFolder($folder_path);
\Log::error('[Debugging] openFolder() executed.');
        $status = $this->client->getConnection()->examineFolder($folder_path);
\Log::error('[Debugging] status: '.json_encode($status));
        if (isset($status["uidnext"])) {
            $next_uid = $status["uidnext"];
\Log::error('[Debugging] next_uid: '.$next_uid);
            if ((int)$next_uid <= 0) {
                return null;
            }
            
            /** @var Folder $folder */
            $folder = $this->client->getFolderByPath($folder_path);
\Log::error('[Debugging] folder path: '.($folder->path ?? ''));
            $this->client->openFolder($this->folder_path);
            if ($this->client->getConnection()->moveMessage($folder->path, $this->getSequenceId(), null, $this->sequence === IMAP::ST_UID) == true) {
\Log::error('[Debugging] moveMessage() executed.');
                return $this->fetchNewMail($folder, $next_uid, "moved", $expunge);
            }
        }

        return null;
    }

[leenooks]

[2024-11-01 09:40:04] production.ERROR: [Debugging] move() function executed.
[2024-11-01 09:40:04] production.ERROR: [Debugging] openFolder() executed.
[2024-11-01 09:40:04] production.ERROR: [Debugging] status: {"flags":[["\\Seen","\\Answered","\\Flagged","\\Deleted","\\Draft","$MDNSent","$Forwarded","$Completed"]],"exists":126,"recent":0,"uidnext":305,"uidvalidity":2030456696}
[2024-11-01 09:40:04] production.ERROR: [Debugging] next_uid: 305
[2024-11-01 09:40:04] production.ERROR: [Debugging] folder path: Trash
[2024-11-01 09:40:04] production.ERROR: [Move or Remove IMAP Message Module] Mailbox: XXX; Message: XXX; Could not move the email to the following IMAP folder: Trash

(In this log, I had set it to move the mail to Trash (which is what I originally wanted) - where it is kept for 30 days before being deleted. Didnt want to use the delete function of your module, as I've already discovered some mails are not coming into freescout completely (a different issue), so need to have the mail kept on the server just in case.)