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Can users be restricted to Unassigned and their own tickets? #4309

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planetahuevo opened this issue Oct 27, 2024 · 2 comments
Open

Can users be restricted to Unassigned and their own tickets? #4309

planetahuevo opened this issue Oct 27, 2024 · 2 comments

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@planetahuevo
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I know there is code to restrict the users to their own ticket (cannot find it now though, but it should be somewhere around here), but, is it possible so they can see the unassigned conversations as well?

Thanks

@freescout-help
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There is no such feature for now.

@planetahuevo
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Will the teams extension can be used in such way?

I need the users to be able to pick the non assigned ones (from their team?) and then do not see the discussions other users are having.

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