key ring is not loaded or empty

[mvfl999]

Prerequisites

• I checked the documentation and found no answer to my problem
• I checked the existing issues and made sure there are no similar bug reports

Category

Bug (unexpected behavior)

Expected Behavior

Create or restore a wallet in Chrome

Observed Behavior

When trying to create a new wallet and after verifying the 24 word phrase and inputting the wallet name and password I get the following error:
key ring is not loaded or not empty

To Reproduce

click "create new wallet"or "import existing wallet" (the error I get happens with both options since I was able to create a wallet in Firefox)
click on"create new seed phrase" or "import existing seed phrase" and use the 24 word option
enter seed phrase and (verify by entering the words in the correct order)
enter wallet name and password twice.
click"next"
I get the following error: key ring not loaded or not empty

Version

0.19.0

Environment Details (Optional)

windows 11
Google Chrome  Version 128.0.6613.138 (Official Build) (64-bit)
ASI chrome extension version 0.19.0

Failure Logs (Optional)

No response

Additional Information (Optional)

No response

[abhifetch]

Hi @mvfl999 ,

can you please reinstall the extension. This should resolve the issue.
If not please get back to us here. We will resolve it for you.

[JulesFL]

Hello. I have the same problem. I just wanted to install the ASI Chrome extension after reinstalling Windows 11 and I keep getting the error message "key ring is not loading or not empty". Before, everything worked fine. I reinstalled the plug-in and it still doesn't work. I can neither create a new wallet nor integrate an existing one. It works via the Android app.