Assets not displaying in Exa App (poke worked)

[Mateo-Soso]

This user faces a different situation from what we are used to. His assets were poked successfully, and they are already in the protocol, but he is not able to see them in his wallet.

https://optimistic.etherscan.io/tx/0x32ca337a538461bcbaf2c504bc04039fa60d7cee4d390402c813a661f322f9ee

https://debank.com/profile/0xb613835753753ad8086ab05d6ee3105d3ff536fe

[nfmelendez]

Account was created, also was poked. it has locked 20 USDT but we don't handle them. There are logs that shows backend activity over the address in open search https://exactly-opensearch-do-user-17395075-0.f.db.ondigitalocean.com/app/data-explorer/discover#?_a=(discover:(columns:!(_source),isDirty:!f,sort:!()),metadata:(indexPattern:e5ba0f50-75f8-11ef-8f79-0b8de70b1495,view:discover))&_q=(filters:!(),query:(language:kuery,query:'0xb613835753753ad8086ab05d6ee3105d3ff536fe'))&_g=(filters:!(),refreshInterval:(pause:!t,value:0),time:(from:now-9w,to:now))

Sentry error last 90D for address 0xb613835753753ad8086ab05d6ee3105d3ff536fe

Error Type	Details	Level	Frequency	Status	Affected Users	Docs/More Info
ContractFunctionExecutionError	Execution reverted for an unknown reason. Raw Call Arguments: to: 0x328834775A18A4c942F30bfd091259ade4355C2a data: 0x157c9e0e.... Contract Call: address: 0x328834775A18A4c942F30bfd091259ade4355C2a, function: exactly(address account), args: (0x0000000000000000000000000000000000000000).	High	6min ago	Escalating	-	Viem Docs
HTTPClientError	HTTP Client Error with status code: 500. Stacktrace: -[SentryStacktraceBuilder buildStacktraceForCurrentThread].	High	10min ago	Escalating	-	N/A
APIError	HTTP 401 Unauthorized. Occurred in <global>(src/utils/server).	Med	5min ago	Ongoing	-	N/A