Backup Failed

[CreateSean]

Description

I set up a new client site and when I run the backup it fails. Have attached the error message from the CP

error log:

02 - Could not create Enupal Backup: The shell command "cd /home/site/site.com/vendor/enupal/backup/src/resources && php phpbu.phar --configuration=/home/site/site.com/storage/enupalbackup/config.json --debug" failed with exit code 2: phpbu 6.0.20 by Sebastian Feldmann and contributors. Runtime: PHP 8.2.12 Configuration: /home/site/site.com/storage/enupalbackup/config.json backup: [mysqldump] ******************************************************* ("/usr/bin/mysqldump" --user='torquest' --password='******' --host='localhost' --port='3306' 'torquest' --no-data && "/usr/bin/mysqldump" --user='torquest' --password='******' --host='localhost' --port='3306' 'torquest' --ignore-table='torquest.assetindexdata' --ignore-table='torquest.assettransformindex' --ignore-table='torquest.cache' --ignore-table='torquest.sessions' --ignore-table='torquest.templatecaches' --ignore-table='torquest.templatecachecriteria' --ignore-table='torquest.templatecacheelements' --skip-add-drop-table --no-create-db --no-create-info) | "/usr/bin/bzip2" > /home/site/site.com/storage/enupalbackup/databases/database-english_20231121110656_n4yr2g2v8v.sql.bz2 ok sync: [amazons3] ********************************************************** Deprecated: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/Util/Str.php on line 31 Deprecated: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/Util/Str.php on line 33 Deprecated: Use of "self" in callables is deprecated in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/lib/aws-sdk/S3/RegionalEndpoint/ConfigurationProvider.php on line 83 Deprecated: Use of "self" in callables is deprecated in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/lib/aws-sdk/DefaultsMode/ConfigurationProvider.php on line 85 Deprecated: Use of "self" in callables is deprecated in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/lib/aws-sdk/Endpoint/UseFipsEndpoint/ConfigurationProvider.php on line 82 Deprecated: Use of "self" in callables is deprecated in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/lib/aws-sdk/Endpoint/UseDualstackEndpoint/ConfigurationProvider.php on line 83 Deprecated: Use of "self" in callables is deprecated in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/lib/aws-sdk/EndpointDiscovery/ConfigurationProvider.php on line 86 Deprecated: Use of "self" in callables is deprecated in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/lib/aws-sdk/Retry/ConfigurationProvider.php on line 88 Deprecated: Use of "self" in callables is deprecated in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/lib/aws-sdk/ClientSideMonitoring/ConfigurationProvider.php on line 90 Deprecated: Use of "self" in callables is deprecated in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/lib/aws-sdk/S3/UseArnRegion/ConfigurationProvider.php on line 83 Deprecated: Creation of dynamic property GuzzleHttp\Handler\CurlMultiHandler::$_mh is deprecated in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/lib/guzzlehttp/guzzle/Handler/CurlMultiHandler.php on line 103 create s3 bucket exception: Error executing "CreateBucket" on "https://torquest-backup.s3.ca-central-1.amazonaws.com/"; AWS HTTP error: Client error: `PUT https://torquest-backup.s3.ca-central-1.amazonaws.com/` resulted in a `403 Forbidden` response: <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>RCZ64S (truncated...) AccessDenied (client): Access Denied - <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>RCZ64SDWRRMBDXXN</RequestId><HostId>FbTSaoewzUrJfsjTm9z6lYY2RLvWlGozku9Qt8de0s4l6oQPFXiGDJoW24LYVSZSlxaSWUyVW2Y=</HostId></Error> failed Warning: file_get_contents(http://torquest.com/enupal-backup/finished?backupId=english_20231121110656_n4yr2g2v8v&status=1&timestamp=1700582816&duration=7.2131&err-cnt=1&bak-cnt=1&bak-fail=1): Failed to open stream: HTTP request failed! HTTP/1.1 403 Forbidden in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/Log/Webhook.php on line 252 Time: 7 seconds, Memory: 18.43MB Exception 'Aws\S3\Exception\S3Exception' with message 'Error executing "CreateBucket" on "https://torquest-backup.s3.ca-central-1.amazonaws.com/"; AWS HTTP error: Client error: `PUT https://torquest-backup.s3.ca-central-1.amazonaws.com/` resulted in a `403 Forbidden` response: <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>RCZ64S (truncated...) AccessDenied (client): Access Denied - <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>RCZ64SDWRRMBDXXN</RequestId><HostId>FbTSaoewzUrJfsjTm9z6lYY2RLvWlGozku9Qt8de0s4l6oQPFXiGDJoW24LYVSZSlxaSWUyVW2Y=</HostId></Error>' in phar:///home/site/site.com/vendor/enupal/backup/src/resources/phpbu.phar/lib/aws-sdk/WrappedHttpHandler.php:195 backup Database: FAILED | executed | skipped | failed | ----------+----------+---------+--------+ checks | 0 | | 0 | crypts | 0 | 0 | 0 | syncs | 1 | 0 | 0 | cleanups | 0 | 0 | 0 | ----------+----------+---------+--------+ FAILURE! Backups: 1, failed Checks: 0, failed Crypts: 0, failed Syncs: 0, failed Cleanups: 0. --Trace: #0 /home/site/site.com/vendor/enupal/backup/src/services/Backups.php(279): craft\errors\ShellCommandException::createFromCommand() #1 /home/site/site.com/vendor/enupal/backup/src/jobs/CreateBackup.php(51): enupal\backup\services\Backups->enupalBackup() #2 /home/site/site.com/vendor/yiisoft/yii2-queue/src/Queue.php(243): enupal\backup\jobs\CreateBackup->execute() #3 /home/site/site.com/vendor/yiisoft/yii2-queue/src/cli/Queue.php(147): yii\queue\Queue->handleMessage() #4 /home/site/site.com/vendor/craftcms/cms/src/queue/Queue.php(190): yii\queue\cli\Queue->handleMessage() #5 /home/site/site.com/vendor/craftcms/cms/src/queue/Queue.php(165): craft\queue\Queue->executeJob() #6 [internal function]: craft\queue\Queue->craft\queue\{closure}() #7 /home/site/site.com/vendor/yiisoft/yii2-queue/src/cli/Queue.php(114): call_user_func() #8 /home/site/site.com/vendor/craftcms/cms/src/queue/Queue.php(163): yii\queue\cli\Queue->runWorker() #9 /home/site/site.com/vendor/craftcms/cms/src/controllers/QueueController.php(82): craft\queue\Queue->run() #10 [internal function]: craft\controllers\QueueController->actionRun() #11 /home/site/site.com/vendor/yiisoft/yii2/base/InlineAction.php(57): call_user_func_array() #12 /home/site/site.com/vendor/yiisoft/yii2/base/Controller.php(178): yii\base\InlineAction->runWithParams() #13 /home/site/site.com/vendor/yiisoft/yii2/base/Module.php(552): yii\base\Controller->runAction() #14 /home/site/site.com/vendor/craftcms/cms/src/web/Application.php(305): yii\base\Module->runAction() #15 /home/site/site.com/vendor/craftcms/cms/src/web/Application.php(606): craft\web\Application->runAction() #16 /home/site/site.com/vendor/craftcms/cms/src/web/Application.php(284): craft\web\Application->_processActionRequest() #17 /home/site/site.com/vendor/yiisoft/yii2/base/Application.php(384): craft\web\Application->handleRequest() #18 /home/site/site.com/public/index.php(21): yii\base\Application->run() #19 {main}

logs file

{"status":1,"timestamp":1700582816,"duration":7.2142,"backupCount":1,"backupFailed":1,"errorCount":1,"errors":[{"class":"Aws\\S3\\Exception\\S3Exception","message":"Error executing \"CreateBucket\" on \"https:\/\/torquest-backup.s3.ca-central-1.amazonaws.com\/\"; AWS HTTP error: Client error: `PUT https:\/\/torquest-backup.s3.ca-central-1.amazonaws.com\/` resulted in a `403 Forbidden` response:\n<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<Error><Code>AccessDenied<\/Code><Message>Access Denied<\/Message><RequestId>RCZ64S (truncated...)\n AccessDenied (client): Access Denied - <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<Error><Code>AccessDenied<\/Code><Message>Access Denied<\/Message><RequestId>RCZ64SDWRRMBDXXN<\/RequestId><HostId>FbTSaoewzUrJfsjTm9z6lYY2RLvWlGozku9Qt8de0s4l6oQPFXiGDJoW24LYVSZSlxaSWUyVW2Y=<\/HostId><\/Error>","file":"phar:\/\/\/home\/torquest\/torquest.com\/vendor\/enupal\/backup\/src\/resources\/phpbu.phar\/lib\/aws-sdk\/WrappedHttpHandler.php","line":195}],"backups":[{"name":"Database","status":1,"checks":{"executed":0,"failed":0},"crypt":{"executed":0,"skipped":0,"failed":0},"syncs":{"executed":1,"skipped":0,"failed":0},"cleanup":{"executed":0,"skipped":0,"failed":0}}],"debug":["(\"\/usr\/bin\/mysqldump\" --user='torquest' --password='******' --host='localhost' --port='3306' 'torquest' --no-data && \"\/usr\/bin\/mysqldump\" --user='torquest' --password='******' --host='localhost' --port='3306' 'torquest' --ignore-table='torquest.assetindexdata' --ignore-table='torquest.assettransformindex' --ignore-table='torquest.cache' --ignore-table='torquest.sessions' --ignore-table='torquest.templatecaches' --ignore-table='torquest.templatecachecriteria' --ignore-table='torquest.templatecacheelements' --skip-add-drop-table --no-create-db --no-create-info) | \"\/usr\/bin\/bzip2\" > \/home\/torquest\/torquest.com\/storage\/enupalbackup\/databases\/database-english_20231121110656_n4yr2g2v8v.sql.bz2","create s3 bucket","exception: Error executing \"CreateBucket\" on \"https:\/\/torquest-backup.s3.ca-central-1.amazonaws.com\/\"; AWS HTTP error: Client error: `PUT https:\/\/torquest-backup.s3.ca-central-1.amazonaws.com\/` resulted in a `403 Forbidden` response:\n<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<Error><Code>AccessDenied<\/Code><Message>Access Denied<\/Message><RequestId>RCZ64S (truncated...)\n AccessDenied (client): Access Denied - <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<Error><Code>AccessDenied<\/Code><Message>Access Denied<\/Message><RequestId>RCZ64SDWRRMBDXXN<\/RequestId><HostId>FbTSaoewzUrJfsjTm9z6lYY2RLvWlGozku9Qt8de0s4l6oQPFXiGDJoW24LYVSZSlxaSWUyVW2Y=<\/HostId><\/Error>"]}

Steps to reproduce

1. Run backup
2. fails

Additional info

• Craft version: 4.5.11
• PHP version: 8.2.12
• Database driver & version: mysql 8.0.35
• Plugin version: 2.2.0

[CreateSean]

Any update? @andrelopez

[andrelopez]

Hi @CreateSean sounds like a permissions issue? could you please double check your keys?

AWS HTTP error: Client error: `PUT https:\/\/torquest-backup.s3.ca-central-1.amazonaws.com\/` resulted in a `403 Forbidden` response:\n<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<Error><Code>AccessDenied<\/Code><Message>Access Denied<\/Message><RequestId>RCZ64S (truncated...)\n AccessDenied (client): Access Denied