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Chat Export of large room hangs on "Generating a Zip" indefinitely #27615
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The same issue can be seen in Element Desktop, but I couldn't find a way to see the console to check for errors. I left Element Desktop for a few days to export this room and it was still stuck on "Generating a Zip". On the other hand, unchecking the option to download attachments allowed Element Desktop to export the room pretty quickly (less than half an hour). I snipped/removed some http 500 errors in the browser console that Element Web got while retrieving a handful of media files. |
Ungoogled Chromium is not a supported environment as per https://github.com/element-hq/element-web#supported-environments can you retry in a supported browser |
My bug report also applies to Element Desktop, where the symptom is the same (see the message above yours), does that count? |
Depends if you're using a package maintained by us or not. We only ship debs and tarballs, no fedora package. |
For the record, I am using the flatpak package, so that would be unofficial I suppose. |
I tried again in Firefox and got the same symptoms. Element versionElement version: 1.11.69 Browser versionFirefox 126.0 (64-bit) Operating systemFedora 39 What I suspect to be the only revelant error from browser console
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How about having an option for message range instead of last N messages. This would help until a better solution is implemented. |
Steps to reproduce
Outcome
What did you expect?
I can download a zip after several hours, or I see an error message.
What happened instead?
The UI hangs indefinitely on the "Generating a Zip" stage. The spinner keeps spinning.
In the browser console I see the following lines (edited to remove what I think is irrelevant):
Operating system
Fedora 39
Browser information
Version 125.0.6422.141 (Official Build, ungoogled-chromium) (64-bit)
URL for webapp
app.element.io
Application version
Element version: 1.11.69 Crypto version: Rust SDK 0.7.0 (068a0af), Vodozemac 0.6.0
Homeserver
No response
Will you send logs?
No
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