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element-desktop under Arch/Hyprland keeps locking up every few minutes #27007

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christiansacks opened this issue Feb 14, 2024 · 6 comments
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T-Defect X-Community-Supported-Platform This issue occurs in a platform not directly supported by us, but by a community project elsewhere

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@christiansacks
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Steps to reproduce

  1. Where are you starting? What can you see? Launch element-desktop, wait for it to show chats/rooms.
  2. What do you click? Start typing a message
  3. More steps… every few minutes it will completely lock up, then after a few minutes be usable again for a few minutes.

Outcome

What did you expect?

To be able to use element-desktop without any lock ups

What happened instead?

Unusable due to such frequent lock ups.

Operating system

Arch Linux

Application version

Element version: 1.11.57 Crypto version: Olm 3.2.15

How did you install the app?

sudo pacman -S element-desktop

Homeserver

matrix.erb.pw

Will you send logs?

Yes

@t3chguy t3chguy added the X-Community-Supported-Platform This issue occurs in a platform not directly supported by us, but by a community project elsewhere label Feb 14, 2024
@t3chguy
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t3chguy commented Feb 14, 2024

The Arch package isn't maintained by us, please seek support from its maintainer

@t3chguy t3chguy closed this as not planned Won't fix, can't repro, duplicate, stale Feb 14, 2024
@christiansacks
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Not sure if it's related, seems maybe coincidence, but often when I select text and copy to the clipboard in any other app, then switch to the workspace with element on, element has locked up.

I don't see anything in journalctl that would indicate any issues with anything, element is just plain frozen.

@christiansacks
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The Arch package isn't maintained by us, please seek support from its maintainer

While I appreciate that it isn't supported by you guys, is there any supported package that I could install instead?
Also, could you point me in the right direction of getting info on what is causing the lock ups so that I might be able to help the maintainer of the Arch package?

Cheers for your help.

@t3chguy
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t3chguy commented Feb 14, 2024

Also, could you point me in the right direction of getting info on what is causing the lock ups so that I might be able to help the maintainer of the Arch package?

It'd be an electron issue most likely

While I appreciate that it isn't supported by you guys, is there any supported package that I could install instead?

We only maintain the deb and tarball packages for Linux

@christiansacks
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This can't be the reason it's suddenly working ok... but I just edited /usr/lib/element/webapp/config.json and changed the following;

"show_labs_settings": false,

to

"show_labs_settings": true,

Restarted element, and now it seems to be working fine!

Gonna do some more testing, but it hasn't been un-locked up this long since I installed it 🤣

@christiansacks
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I can say that since making that seemingly unrelated modification, I haven't had a single lock up for element-desktop at all!

How strange.

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Labels
T-Defect X-Community-Supported-Platform This issue occurs in a platform not directly supported by us, but by a community project elsewhere
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