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Signing out takes forever #25719

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lampholder opened this issue Jul 5, 2023 · 4 comments
Closed

Signing out takes forever #25719

lampholder opened this issue Jul 5, 2023 · 4 comments
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T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter

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@lampholder
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Steps to reproduce

I was trying to sign out some other sessions, but accidentally signed out my active session (this is not the first time I've done this - I'll raise a separate issue for that).

Anyway, this was 10 minutes ago and my Element Desktop hasn't caught on yet. It doesn't appear to be syncing. I don't imagine it's sending messages, but I can't verify 'cause they're getting stuck at encrypting.

Outcome

What did you expect?

What happened instead?

Operating system

No response

Application version

No response

How did you install the app?

No response

Homeserver

No response

Will you send logs?

Yes

@weeman1337
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Thank you for reporting the issue @lampholder

I was trying to sign out some other sessions, but accidentally signed out my active session (this is not the first time I've done this - I'll raise a separate issue for that).

Can you clarify that? You went to the session management and signed your current device out from there?

Anyway, this was 10 minutes ago and my Element Desktop hasn't caught on yet.

What does „hasn't caught on yet“ here mean? Did you sign in again or didn't the application not sign out?

If possible provide step by step instructions and fill in „What did you expect?“ and „What happened instead?“.

@weeman1337 weeman1337 added the X-Needs-Info This issue is blocked awaiting information from the reporter label Jul 6, 2023
@t3chguy
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t3chguy commented Jul 6, 2023

I'm not seeing anything in your logs which shows that your client was ever told by your server that your access token is invalidated. This feels like a server issue.

@t3chguy
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t3chguy commented Jul 13, 2023

Related #9319

@t3chguy
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t3chguy commented Oct 16, 2023

Closing in favour of #9319 due to no response

@t3chguy t3chguy closed this as completed Oct 16, 2023
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