diff --git a/docs/en/observability/images/cases-custom-field-settings.png b/docs/en/observability/images/cases-custom-field-settings.png deleted file mode 100644 index f147dc1063..0000000000 Binary files a/docs/en/observability/images/cases-custom-field-settings.png and /dev/null differ diff --git a/docs/en/observability/images/cases-settings.png b/docs/en/observability/images/cases-settings.png index 41b3ef64ef..0ad1b3db6f 100644 Binary files a/docs/en/observability/images/cases-settings.png and b/docs/en/observability/images/cases-settings.png differ diff --git a/docs/en/observability/manage-cases-settings.asciidoc b/docs/en/observability/manage-cases-settings.asciidoc index 3c6e0b1374..a92cccf280 100644 --- a/docs/en/observability/manage-cases-settings.asciidoc +++ b/docs/en/observability/manage-cases-settings.asciidoc @@ -73,6 +73,28 @@ To update an existing connector: . Click *Update *. . Update the connector fields as required. +[float] +[[case-custom-fields]] +== Custom fields + +You can add optional and required fields for customized case collaboration. added:[8.15.0] + +. In the *Custom fields* section, click *Add field*. ++ +-- +[role="screenshot"] +image::images/cases-add-custom-field.png[Add a custom field in case settings] +//NOTE: This is an autogenerated screenshot. Do not edit it directly. +-- + +. You must provide a field label and type (text or toggle). + You can optionally designate it as a required field and provide a default value. + +When you create a custom field, it's added to all new and existing cases. +In existing cases, new custom text fields initially have null values. + +You can subsequently remove or edit custom fields on the *Settings* page. + [discrete] [[observability-case-templates]] == Templates diff --git a/docs/en/observability/manage-cases.asciidoc b/docs/en/observability/manage-cases.asciidoc index 50dd8f9314..53719b0096 100644 --- a/docs/en/observability/manage-cases.asciidoc +++ b/docs/en/observability/manage-cases.asciidoc @@ -10,7 +10,7 @@ To perform these tasks, you must have <> to the Open a new case to keep track of issues and share the details with colleagues. . Go to *Cases* -> *Create new case*. -. preview:[] If you defined <>, optionally select one to use its default field values. +. If you defined <>, optionally select one to use its default field values. preview:[] . Give the case a name, severity, and description. + TIP: In the `Description` area, you can use @@ -18,52 +18,12 @@ https://www.markdownguide.org/cheat-sheet[Markdown] syntax to create formatted t . Optionally, add a category, assignees, and tags. You can add users only if they meet the necessary <>. -. preview:[] If you defined <>, they appear in the *Additional fields* section. +. If you defined <>, they appear in the *Additional fields* section. added:[8.15.0] . Under External incident management system, select a <>. If you've previously added one, that connector displays as the default selection. Otherwise, the default setting is `No connector selected`. . After you've completed all of the required fields, click *Create case*. -[float] -[[case-custom-fields]] -== Add custom fields - -preview::[] - -You can add optional and required fields for customized case collaboration. - -. Go to *Cases* -> *Settings*. -+ --- -[role="screenshot"] -image::images/cases-custom-field-settings.png[View custom fields in case settings] -// NOTE: This is an autogenerated screenshot. Do not edit it directly. --- - -. In the *Custom fields* section, click *Add field*. -+ --- -[role="screenshot"] -image::images/cases-add-custom-field.png[Add a custom field in case settings] -//NOTE: This is an autogenerated screenshot. Do not edit it directly. --- - -. Enter a field label. - -. Choose a field type: text or toggle. - -. If you want the text field to be mandatory in all cases, select *Make this field required*. - -. Optionally add a default value. - -. Click *Save field*. - -You can subsequently remove or edit custom fields on the *Settings* page. - -After you create custom fields, they're added to all new and existing cases. - -Existing cases have null values for the new text fields until you set them in each case. - [float] [[add-case-notifications]] == Add email notifications