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Kibana is unable to access Elastic Maps Service #199957

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mojrhmwork opened this issue Nov 13, 2024 · 2 comments
Closed

Kibana is unable to access Elastic Maps Service #199957

mojrhmwork opened this issue Nov 13, 2024 · 2 comments
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bug Fixes for quality problems that affect the customer experience Feature:Maps Team:Presentation Presentation Team for Dashboard, Input Controls, and Canvas

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@mojrhmwork
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Kibana version:
8.16
Elasticsearch version:
8.16
Server OS version:
Ubuntu 22.4
Original install method (e.g. download page, yum, from source, etc.):
Package based
Describe the bug:
Cannot connect to Elastic map service

Screenshots (if relevant):
Image
Meanwhile i can connect to the service
Image

Any additional context:
Yesterday i upgraded my ELK stack version from 8.15.1 to 8.15.3 and since then my maps are not working properly.
I tried upgrading to 8.16.0 today but still the problem persists.
I have my whole stack as self managed installed on Ubuntu 22.04.
What are the steps to troubleshoot this problem ?
Is this a known bug ?
I have also restarted my elasticsearch and kibana services every time i changed the setting but the problem is still there.

@mojrhmwork mojrhmwork added the bug Fixes for quality problems that affect the customer experience label Nov 13, 2024
@botelastic botelastic bot added the needs-team Issues missing a team label label Nov 13, 2024
@mbondyra mbondyra added Team:Presentation Presentation Team for Dashboard, Input Controls, and Canvas Feature:Maps labels Nov 15, 2024
@elasticmachine
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Pinging @elastic/kibana-presentation (Team:Presentation)

@botelastic botelastic bot removed the needs-team Issues missing a team label label Nov 15, 2024
@Heenawter
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Here's some troubleshooting help for EMS: https://www.elastic.co/guide/en/kibana/current/maps-connect-to-ems.html
But ultimately this should probably be opened in our discuss forum - closing for now.

@Heenawter Heenawter closed this as not planned Won't fix, can't repro, duplicate, stale Dec 4, 2024
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Labels
bug Fixes for quality problems that affect the customer experience Feature:Maps Team:Presentation Presentation Team for Dashboard, Input Controls, and Canvas
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4 participants