[Logs Explorer] Add Telemetry for the logs flyout

[gbamparop]

The goal of the flyout is to provide users with relevant context to make their investigations easier and to ideally reduce the need to view all the fields provided in the table or JSON view. We would like to track the following metrics:

Tasks

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1. Interactions with the AI assistant
2. How many times do users still use the table and JSON views

[elasticmachine]

Pinging @elastic/obs-ux-logs-team (Team:obs-ux-logs)

[achyutjhunjhunwala]

@weltenwort @tonyghiani Do you have any code references to follow here ?
Is this something which needs to be done with EBT or FullStory ?

[yngrdyn]

I'd start by checking what of the needed data is supported by fullStory

[achyutjhunjhunwala]

As discussed in the last meeting, only point 2 will be tackled as part of this ticket.
For point 1, we don't have any actions on the Flyout at the moment.
For point 3, only action happening is the change to JSON tab. Still not sure if it's worth the capture. Will prioritise it least

[achyutjhunjhunwala]

@gbamparop @ruflin Regarding the AI Assistant Telemetry, i check with the AI Assistant team and found that they already are collecting certain telemetry which could. be of our use

Production - <Internal_Cluster_Link_Removed>

Here we can filter by URL on the top for /app/observability-log-explorer and we will be able to see the same data for Logs Explorer. Since this is production cluster, we don't have any data captured for our feature.

Also with Full Story, i have created 2 funnels

1. Funnel 1 - On Logs Explorer page, User opened AI Assistant and clicked on Regenerate

2. Funnel 2 - On Logs Explorer page, User opened AI Assistant and clicked on Start Chat

[gbamparop]

@achyutjhunjhunwala nice findings! Can we also start adding documentation about the these dashboards? The logs-dev repo might be a good candidate.

[tonyghiani]

Do you have any code references to follow here ? Is this something which needs to be done with EBT or FullStory ?

Here you can find some Telemetry tracking conventions I wrote about using EBT or automatic collection with FullStory.
It also points to some abstractions we built on the infra plugin to track EBT events, but we should avoid their usage as much as we can due to strong limits imposed by FullStory itself.

[tonyghiani]

@achyutjhunjhunwala We might want to wait on implementing this one as we are adding more tracking requirements that are in progress, we might not need to make any change later, but it'd be better to keep this issue aligned with the existing tracking will perform.

[achyutjhunjhunwala]

@tonyghiani I am just documenting all the current findings, this way this we can keep on adding stuff.
As @gbamparop recommended, i will document them in the log-dev repo

[achyutjhunjhunwala]

Added a Metrics for Total clicks on 2 tabs on the Logs Explorer Flyout.
This would need to be changed once we have the custom Tab added in the Logs Flyout for the highlights.

This is currently a placeholder

https://app.fullstory.com/ui/G3PDG/metrics/details/xHVSVv4NGQ58/1394551774?completeSessions=false&event=0

[achyutjhunjhunwala]

The metrics for Interaction with AI Assistant and Flyout Tab clicks is being captured here

@gbamparop I believe we can close this ticket. The 1st acceptance criteria is not valid in our case
User clicks on the actions provided in the flyout such as links to other parts of Observability