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[Response Ops][Connectors] Undefined message #168871

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ymao1 opened this issue Oct 13, 2023 · 4 comments
Closed

[Response Ops][Connectors] Undefined message #168871

ymao1 opened this issue Oct 13, 2023 · 4 comments
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bug Fixes for quality problems that affect the customer experience Feature:Alerting/RuleActions Issues related to the Actions attached to Rules on the Alerting Framework Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams)

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@ymao1
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ymao1 commented Oct 13, 2023

We've been receiving alerts that look like this:

Screenshot 2023-10-13 at 12 02 34 PM

Using the connector execution logs to try to match up timestamps, it looks like it is coming from a slo.burnRate rule with a normal looking context message (just uses the default). We need to figure out why it's sending undefined and fix it.

@ymao1 ymao1 added bug Fixes for quality problems that affect the customer experience Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) Feature:Alerting/RuleActions Issues related to the Actions attached to Rules on the Alerting Framework labels Oct 13, 2023
@elasticmachine
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Pinging @elastic/response-ops (Team:ResponseOps)

@gwbrown
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gwbrown commented Oct 13, 2023

We're seeing these on the Elasticsearch Datastore side of things; it appears that one particular alert (at least) is showing up this way every time it fires.

@Zacqary
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Zacqary commented Nov 14, 2023

I noticed https://github.com/elastic/apm-managed-service/issues/413 was closed because these alerts are no longer happening. @ymao1 @gwbrown do y'all know if this issue is still ongoing? Not sure where to start investigating.

@ymao1
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ymao1 commented Nov 14, 2023

I did a search in slack and the last time we got this message was Oct 23, so maybe it's not an issue anymore?

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bug Fixes for quality problems that affect the customer experience Feature:Alerting/RuleActions Issues related to the Actions attached to Rules on the Alerting Framework Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams)
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