diff --git a/packages/shared-ux/error_boundary/src/services/error_service.ts b/packages/shared-ux/error_boundary/src/services/error_service.ts
index 53086bd59a3dc..e9d9b3fdfe8ec 100644
--- a/packages/shared-ux/error_boundary/src/services/error_service.ts
+++ b/packages/shared-ux/error_boundary/src/services/error_service.ts
@@ -8,11 +8,27 @@
 
 import React from 'react';
 
+const MATCH_CHUNK_LOADERROR = /ChunkLoadError/;
+
+/**
+ * Kibana Error Boundary Services: Error Service
+ * Each Error Boundary tracks an instance of this class
+ * @internal
+ */
 export class ErrorService {
+  /**
+   * Determines if the error fallback UI should appear as an apologetic but promising "Refresh" button,
+   * or treated with "danger" coloring and include a detailed error message.
+   */
+  private getIsFatal(error: Error) {
+    const isChunkLoadError = MATCH_CHUNK_LOADERROR.test(error.name);
+    return !isChunkLoadError; // "ChunkLoadError" is recoverable by refreshing the page
+  }
+
   /**
    * Derive the name of the component that threw the error
    */
-  public getErrorComponentName(errorInfo: Partial<React.ErrorInfo> | null) {
+  private getErrorComponentName(errorInfo: Partial<React.ErrorInfo> | null) {
     let errorComponentName: string | null = null;
     const stackLines = errorInfo?.componentStack?.split('\n');
     const errorIndicator = /^    at (\S+).*/;
@@ -32,12 +48,28 @@ export class ErrorService {
       }
     }
 
-    return { errorComponentName };
+    return errorComponentName;
   }
 
-  onError(error: Error) {
-    // TODO: determine if error is fatal
-    // TODO: track event for telemetry
-    error = error;
+  public registerError(
+    error: Error,
+    errorInfo: Partial<React.ErrorInfo> | null
+  ): ErrorServiceError {
+    const isFatal = this.getIsFatal(error);
+    const name = this.getErrorComponentName(errorInfo);
+
+    return {
+      error,
+      errorInfo,
+      isFatal,
+      name,
+    };
   }
 }
+
+interface ErrorServiceError {
+  error: Error;
+  errorInfo?: Partial<React.ErrorInfo> | null;
+  name: string | null;
+  isFatal: boolean;
+}
diff --git a/packages/shared-ux/error_boundary/src/ui/error_boundary.stories.tsx b/packages/shared-ux/error_boundary/src/ui/error_boundary.stories.tsx
index 3809849866f17..0244c82399614 100644
--- a/packages/shared-ux/error_boundary/src/ui/error_boundary.stories.tsx
+++ b/packages/shared-ux/error_boundary/src/ui/error_boundary.stories.tsx
@@ -39,7 +39,7 @@ const Template: FC = ({ children }) => {
   );
 };
 
-export const ErrorInCallout: Story = () => {
+export const FatalErrorInCallout: Story = () => {
   const BadComponent = () => {
     const [hasError, setHasError] = useState(false);
 
@@ -68,3 +68,37 @@ export const ErrorInCallout: Story = () => {
     </Template>
   );
 };
+
+export const RecoverableErrorInCallout: Story = () => {
+  const BadComponent = () => {
+    const [hasError, setHasError] = useState(false);
+
+    if (hasError) {
+      const error = new Error();
+      error.name = 'ChunkLoadError';
+      error.message = 'Loading chunk 1234 failed.\\n';
+      error.name = 'ChunkLoadError';
+      throw error;
+    }
+
+    const clickedForError = action('clicked for error');
+    const handleClick = () => {
+      clickedForError();
+      setHasError(true);
+    };
+
+    return <EuiButton onClick={handleClick}>Click for error</EuiButton>;
+  };
+
+  const services = storybookMock.getServices();
+
+  return (
+    <Template>
+      <ErrorBoundaryProvider {...services}>
+        <ErrorBoundary>
+          <BadComponent />
+        </ErrorBoundary>
+      </ErrorBoundaryProvider>
+    </Template>
+  );
+};
diff --git a/packages/shared-ux/error_boundary/src/ui/error_boundary.tsx b/packages/shared-ux/error_boundary/src/ui/error_boundary.tsx
index 671919c3964db..9b02a6df6c118 100644
--- a/packages/shared-ux/error_boundary/src/ui/error_boundary.tsx
+++ b/packages/shared-ux/error_boundary/src/ui/error_boundary.tsx
@@ -9,11 +9,13 @@
 import React from 'react';
 import { ErrorBoundaryServices } from '../../types';
 import { useErrorBoundary } from '../services/error_boundary_services';
-import { ErrorCallout } from './error_messages';
+import { ErrorCallout, RefresherPrompt } from './error_messages';
 
 interface ErrorBoundaryState {
   error: null | Error;
   errorInfo: null | Partial<React.ErrorInfo>;
+  componentName: null | string;
+  isFatal: null | boolean;
 }
 
 interface ErrorBoundaryProps {
@@ -29,30 +31,43 @@ class ErrorBoundaryInternal extends React.Component<
     this.state = {
       error: null,
       errorInfo: null,
+      componentName: null,
+      isFatal: null,
     };
   }
 
   componentDidCatch(error: Error, errorInfo: Partial<React.ErrorInfo>) {
-    this.props.errorService.onError(error);
+    const { name, isFatal } = this.props.errorService.registerError(error, errorInfo);
     this.setState(() => {
-      return { error, errorInfo };
+      return { error, errorInfo, componentName: name, isFatal };
     });
   }
 
   render() {
     if (this.state.error != null) {
-      const { error, errorInfo } = this.state;
-      const { errorComponentName } = this.props.errorService.getErrorComponentName(errorInfo);
+      const { error, errorInfo, componentName, isFatal } = this.state;
 
-      // display error message in a "loud" container
-      return (
-        <ErrorCallout
-          error={error}
-          errorInfo={errorInfo}
-          name={errorComponentName}
-          reloadWindow={this.props.reloadWindow}
-        />
-      );
+      if (isFatal === false) {
+        // display error message in a "soft" container
+        return (
+          <RefresherPrompt
+            error={error}
+            errorInfo={errorInfo}
+            name={componentName}
+            reloadWindow={this.props.reloadWindow}
+          />
+        );
+      } else {
+        // display error message in a "loud" container
+        return (
+          <ErrorCallout
+            error={error}
+            errorInfo={errorInfo}
+            name={componentName}
+            reloadWindow={this.props.reloadWindow}
+          />
+        );
+      }
     }
 
     // not in error state
diff --git a/packages/shared-ux/error_boundary/src/ui/error_messages.tsx b/packages/shared-ux/error_boundary/src/ui/error_messages.tsx
index aee60d9247468..96d37cf053465 100644
--- a/packages/shared-ux/error_boundary/src/ui/error_messages.tsx
+++ b/packages/shared-ux/error_boundary/src/ui/error_messages.tsx
@@ -14,6 +14,7 @@ import {
   EuiCallOut,
   EuiCode,
   EuiCodeBlock,
+  EuiEmptyPrompt,
   EuiPanel,
   EuiSpacer,
   useGeneratedHtmlId,
@@ -54,3 +55,20 @@ export const ErrorCallout = (props: ErrorCalloutProps) => {
     </EuiCallOut>
   );
 };
+
+export const RefresherPrompt = (props: ErrorCalloutProps) => {
+  const { reloadWindow } = props;
+  return (
+    <EuiEmptyPrompt
+      iconType="broom"
+      title={<h2>Sorry, please refresh</h2>}
+      body={<p>An error occurred when trying to load a part of the page. Please try refreshing.</p>}
+      color="primary"
+      actions={
+        <EuiButton fill={true} onClick={reloadWindow}>
+          Refresh
+        </EuiButton>
+      }
+    />
+  );
+};