Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Unable to download completed submissions for a template #341

Open
araguma opened this issue Aug 15, 2024 · 8 comments
Open

Unable to download completed submissions for a template #341

araguma opened this issue Aug 15, 2024 · 8 comments

Comments

@araguma
Copy link

araguma commented Aug 15, 2024

When we try to download completed submissions for one of our templates we get the Unable to download files error alert. The error doesn't occur when the submission is partially signed, or for submissions in other templates.

E, [2024-08-15T18:34:21.542423 #1] ERROR -- : [a7008eb7-5e2d-4fa5-9982-b39527022308] undefined method `scan' for nil
I, [2024-08-15T18:34:21.544519 #1]  INFO -- : [a7008eb7-5e2d-4fa5-9982-b39527022308] {"method":"GET","path":"/submitters/Gk9WBYZomHc1XL/download","format":"*/*","controller":"SubmissionsDownloadController","action":"index","status":500,"allocations":110001,"duration":1816.75,"view":0.0,"db":4.55,"fwd":"192.168.50.1"}
E, [2024-08-15T18:34:21.545603 #1] ERROR -- : [a7008eb7-5e2d-4fa5-9982-b39527022308]
[a7008eb7-5e2d-4fa5-9982-b39527022308] NoMethodError (undefined method `scan' for nil):
[a7008eb7-5e2d-4fa5-9982-b39527022308]
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/digital_signature/signatures.rb:203:in `block in generate_field_name'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/type/acro_form/form.rb:135:in `block (2 levels) in each_field'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/pdf_array.rb:183:in `block in each'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/pdf_array.rb:183:in `each_index'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/pdf_array.rb:183:in `each'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/type/acro_form/form.rb:129:in `each_with_index'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/type/acro_form/form.rb:129:in `block in each_field'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/type/acro_form/form.rb:143:in `each_field'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/digital_signature/signatures.rb:203:in `each'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/digital_signature/signatures.rb:203:in `map'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/digital_signature/signatures.rb:203:in `generate_field_name'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/digital_signature/signatures.rb:112:in `add'
[a7008eb7-5e2d-4fa5-9982-b39527022308] hexapdf (0.42.0) lib/hexapdf/document.rb:674:in `sign'
[a7008eb7-5e2d-4fa5-9982-b39527022308] lib/submissions/generate_result_attachments.rb:447:in `build_pdf_attachment'
[a7008eb7-5e2d-4fa5-9982-b39527022308] lib/submissions/generate_result_attachments.rb:61:in `block in call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] lib/submissions/generate_result_attachments.rb:58:in `map'
[a7008eb7-5e2d-4fa5-9982-b39527022308] lib/submissions/generate_result_attachments.rb:58:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] lib/submissions/ensure_result_generated.rb:27:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] app/controllers/submissions_download_controller.rb:22:in `index'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/abstract_controller/base.rb:224:in `process_action'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_controller/metal/rendering.rb:165:in `process_action'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/abstract_controller/callbacks.rb:259:in `block in process_action'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activesupport (7.1.3.4) lib/active_support/callbacks.rb:121:in `block in run_callbacks'
[a7008eb7-5e2d-4fa5-9982-b39527022308] turbo-rails (2.0.5) lib/turbo-rails.rb:24:in `with_request_id'
[a7008eb7-5e2d-4fa5-9982-b39527022308] turbo-rails (2.0.5) app/controllers/concerns/turbo/request_id_tracking.rb:10:in `turbo_tracking_request_id'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activesupport (7.1.3.4) lib/active_support/callbacks.rb:130:in `block in run_callbacks'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activesupport (7.1.3.4) lib/active_support/callbacks.rb:141:in `run_callbacks'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/abstract_controller/callbacks.rb:258:in `process_action'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_controller/metal/rescue.rb:25:in `process_action'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_controller/metal/instrumentation.rb:74:in `block in process_action'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activesupport (7.1.3.4) lib/active_support/notifications.rb:206:in `block in instrument'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activesupport (7.1.3.4) lib/active_support/notifications/instrumenter.rb:58:in `instrument'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activesupport (7.1.3.4) lib/active_support/notifications.rb:206:in `instrument'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_controller/metal/instrumentation.rb:73:in `process_action'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_controller/metal/params_wrapper.rb:261:in `process_action'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activerecord (7.1.3.4) lib/active_record/railties/controller_runtime.rb:32:in `process_action'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/abstract_controller/base.rb:160:in `process'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionview (7.1.3.4) lib/action_view/rendering.rb:40:in `process'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_controller/metal.rb:227:in `dispatch'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_controller/metal.rb:309:in `dispatch'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/routing/route_set.rb:49:in `dispatch'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/routing/route_set.rb:32:in `serve'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/journey/router.rb:51:in `block in serve'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/journey/router.rb:131:in `block in find_routes'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/journey/router.rb:124:in `each'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/journey/router.rb:124:in `find_routes'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/journey/router.rb:32:in `serve'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/routing/route_set.rb:882:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] warden (1.2.9) lib/warden/manager.rb:36:in `block in call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] warden (1.2.9) lib/warden/manager.rb:34:in `catch'
[a7008eb7-5e2d-4fa5-9982-b39527022308] warden (1.2.9) lib/warden/manager.rb:34:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] rack (3.1.7) lib/rack/tempfile_reaper.rb:20:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] rack (3.1.7) lib/rack/etag.rb:29:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] rack (3.1.7) lib/rack/conditional_get.rb:31:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] rack (3.1.7) lib/rack/head.rb:15:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/http/permissions_policy.rb:36:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/http/content_security_policy.rb:33:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] rack-session (2.0.0) lib/rack/session/abstract/id.rb:272:in `context'
[a7008eb7-5e2d-4fa5-9982-b39527022308] rack-session (2.0.0) lib/rack/session/abstract/id.rb:266:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/middleware/cookies.rb:689:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/middleware/callbacks.rb:29:in `block in call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activesupport (7.1.3.4) lib/active_support/callbacks.rb:101:in `run_callbacks'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/middleware/callbacks.rb:28:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/middleware/debug_exceptions.rb:29:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/middleware/show_exceptions.rb:31:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] lograge (0.14.0) lib/lograge/rails_ext/rack/logger.rb:18:in `call_app'
[a7008eb7-5e2d-4fa5-9982-b39527022308] railties (7.1.3.4) lib/rails/rack/logger.rb:24:in `block in call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activesupport (7.1.3.4) lib/active_support/tagged_logging.rb:135:in `block in tagged'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activesupport (7.1.3.4) lib/active_support/tagged_logging.rb:39:in `tagged'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activesupport (7.1.3.4) lib/active_support/tagged_logging.rb:135:in `tagged'
[a7008eb7-5e2d-4fa5-9982-b39527022308] activesupport (7.1.3.4) lib/active_support/broadcast_logger.rb:240:in `method_missing'
[a7008eb7-5e2d-4fa5-9982-b39527022308] railties (7.1.3.4) lib/rails/rack/logger.rb:24:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/middleware/remote_ip.rb:92:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] request_store (1.6.0) lib/request_store/middleware.rb:19:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/middleware/request_id.rb:28:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] rack (3.1.7) lib/rack/method_override.rb:28:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] rack (3.1.7) lib/rack/runtime.rb:24:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/middleware/executor.rb:14:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] actionpack (7.1.3.4) lib/action_dispatch/middleware/static.rb:25:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] lib/api_path_consider_json_middleware.rb:15:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] lib/normalize_client_ip_middleware.rb:14:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] rack (3.1.7) lib/rack/deflater.rb:47:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] rack (3.1.7) lib/rack/sendfile.rb:114:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] railties (7.1.3.4) lib/rails/engine.rb:536:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] puma (6.4.2) lib/puma/configuration.rb:272:in `call'
[a7008eb7-5e2d-4fa5-9982-b39527022308] puma (6.4.2) lib/puma/request.rb:100:in `block in handle_request'
[a7008eb7-5e2d-4fa5-9982-b39527022308] puma (6.4.2) lib/puma/thread_pool.rb:378:in `with_force_shutdown'
[a7008eb7-5e2d-4fa5-9982-b39527022308] puma (6.4.2) lib/puma/request.rb:99:in `handle_request'
[a7008eb7-5e2d-4fa5-9982-b39527022308] puma (6.4.2) lib/puma/server.rb:464:in `process_client'
[a7008eb7-5e2d-4fa5-9982-b39527022308] puma (6.4.2) lib/puma/server.rb:245:in `block in run'
[a7008eb7-5e2d-4fa5-9982-b39527022308] puma (6.4.2) lib/puma/thread_pool.rb:155:in `block in spawn_thread'
@araguma araguma changed the title Unable to download completed submissions for a template. Unable to download completed submissions for a template Aug 15, 2024
@omohokcoj
Copy link
Contributor

@araguma can you please share your PDF that produces an error?

@araguma
Copy link
Author

araguma commented Aug 15, 2024

The PDF is this: Registration 2024.pdf

@jeanGaston
Copy link

I'm encountering the same issue. On two different instances, none of the templates are downloadable once they are fully completed, though they are available when partially completed. I've tested this with three different PDFs and experienced the same problem.

@omohokcoj
Copy link
Contributor

@jeanGaston can you please share your docker app error log?

@jeanGaston
Copy link 

[2024-09-20T16:27:25.411376 #1]  INFO -- : [4ad653cd-bf11-4643-ab3c-c957461bba19] {"method":"GET","format":"*/*","controller":"ErrorsController","action":"show","status":500,"allocations":373,"duration":1.26,"view":0.29,"db":0.0,"fwd":"176.x.x.x","params":{"slug":"uEA32"},"host":"sign.mydomain","uid":null}

The same error is occurring on both instances. I'm not using the reverse proxy that comes with Docuseal; instead, I'm using Nginx Proxy Manager. The NPM host doesn't have a specific configuration.

@omohokcoj
Copy link
Contributor

omohokcoj commented Sep 20, 2024 •
edited
Loading

@jeanGaston the log string you shared doesn't contain the full error trace

@jeanGaston
Copy link

jeanGaston commented Sep 20, 2024 •
edited
Loading

@omohokcoj My bad. After doing some research, here are the full logs. It seems like an issue with the signing algorithm. The certificate used for the signature is the one from Nginx Proxy Manager, which is just a basic Let's Encrypt certificate.

Puma starting in single mode...
* Puma version: 6.4.2 (ruby 3.3.4-p94) ("The Eagle of Durango")
*  Min threads: 15
*  Max threads: 15
*  Environment: production
*          PID: 1
WARNING: Nokogiri was built against libxml version 2.12.9, but has dynamically loaded 2.12.7
* Listening on http://0.0.0.0:3000
Use Ctrl-C to stop
2024-09-20T16:42:38.866Z pid=1 tid=t4x INFO: Sidekiq 7.2.4 connecting to Redis with options {:size=>10, :pool_name=>"internal", :url=>"redis://default:[email protected]:6379/0"}
2024-09-20T16:42:38.915Z pid=1 tid=t61 INFO: Sidekiq 7.2.4 connecting to Redis with options {:size=>5, :pool_name=>"default", :url=>"redis://default:[email protected]:6379/0"}
2024-09-20T16:42:38.915Z pid=1 tid=t6l INFO: Sidekiq 7.2.4 connecting to Redis with options {:size=>5, :pool_name=>"default", :url=>"redis://default:[email protected]:6379/0"}
2024-09-20T16:42:38.915Z pid=1 tid=t75 INFO: Sidekiq 7.2.4 connecting to Redis with options {:size=>5, :pool_name=>"default", :url=>"redis://default:[email protected]:6379/0"}
2024-09-20T16:42:38.916Z pid=1 tid=t7p INFO: Sidekiq 7.2.4 connecting to Redis with options {:size=>5, :pool_name=>"default", :url=>"redis://default:[email protected]:6379/0"}
2024-09-20T16:42:38.916Z pid=1 tid=t89 INFO: Sidekiq 7.2.4 connecting to Redis with options {:size=>5, :pool_name=>"default", :url=>"redis://default:[email protected]:6379/0"}
I, [2024-09-20T16:43:01.814781 #1]  INFO -- : [8b27b4a6-221b-4bc6-a42f-36aa07248a62] {"method":"GET","format":"html","controller":"SubmissionsController","action":"show","status":200,"allocations":109004,"duration":663.55,"view":258.08,"db":68.87,"fwd":"MY_IP","params":{"id":"3"},"host":"sign.domain.org","uid":1}
E, [2024-09-20T16:43:02.265940 #1] ERROR -- : [9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] Unsupported key type/signature algorithm
I, [2024-09-20T16:43:02.272099 #1]  INFO -- : [9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] {"method":"GET","format":"*/*","controller":"SubmissionsDownloadController","action":"index","status":500,"allocations":125002,"duration":538.45,"view":0.0,"db":64.2,"fwd":"MY_IP","params":{"slug":"uEA32"},"host":"sign.domain.org","uid":null}
E, [2024-09-20T16:43:02.273392 #1] ERROR -- : [9039c212-7ccf-4ca3-9f51-9c9fe5b3708a]
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] HexaPDF::Error (Unsupported key type/signature algorithm):
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a]
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] hexapdf (0.42.0) lib/hexapdf/digital_signature/signing/signed_data_creator.rb:189:in `create_signer_info'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] hexapdf (0.42.0) lib/hexapdf/digital_signature/signing/signed_data_creator.rb:113:in `create'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] hexapdf (0.42.0) lib/hexapdf/digital_signature/signing/signed_data_creator.rb:66:in `create'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] hexapdf (0.42.0) lib/hexapdf/digital_signature/signing/default_handler.rb:311:in `sign'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] hexapdf (0.42.0) lib/hexapdf/digital_signature/signing/default_handler.rb:273:in `signature_size'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] hexapdf (0.42.0) lib/hexapdf/digital_signature/signatures.rb:130:in `add'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] hexapdf (0.42.0) lib/hexapdf/document.rb:674:in `sign'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] lib/submissions/generate_result_attachments.rb:461:in `build_pdf_attachment'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] lib/submissions/generate_result_attachments.rb:67:in `block in call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] lib/submissions/generate_result_attachments.rb:58:in `map'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] lib/submissions/generate_result_attachments.rb:58:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] lib/submissions/ensure_result_generated.rb:27:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] app/controllers/submissions_download_controller.rb:22:in `index'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/abstract_controller/base.rb:224:in `process_action'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_controller/metal/rendering.rb:165:in `process_action'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/abstract_controller/callbacks.rb:259:in `block in process_action'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activesupport (7.1.3.4) lib/active_support/callbacks.rb:121:in `block in run_callbacks'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] turbo-rails (2.0.5) lib/turbo-rails.rb:24:in `with_request_id'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] turbo-rails (2.0.5) app/controllers/concerns/turbo/request_id_tracking.rb:10:in `turbo_tracking_request_id'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activesupport (7.1.3.4) lib/active_support/callbacks.rb:130:in `block in run_callbacks'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activesupport (7.1.3.4) lib/active_support/callbacks.rb:141:in `run_callbacks'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/abstract_controller/callbacks.rb:258:in `process_action'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_controller/metal/rescue.rb:25:in `process_action'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_controller/metal/instrumentation.rb:74:in `block in process_action'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activesupport (7.1.3.4) lib/active_support/notifications.rb:206:in `block in instrument'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activesupport (7.1.3.4) lib/active_support/notifications/instrumenter.rb:58:in `instrument'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activesupport (7.1.3.4) lib/active_support/notifications.rb:206:in `instrument'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_controller/metal/instrumentation.rb:73:in `process_action'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_controller/metal/params_wrapper.rb:261:in `process_action'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activerecord (7.1.3.4) lib/active_record/railties/controller_runtime.rb:32:in `process_action'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/abstract_controller/base.rb:160:in `process'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionview (7.1.3.4) lib/action_view/rendering.rb:40:in `process'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_controller/metal.rb:227:in `dispatch'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_controller/metal.rb:309:in `dispatch'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/routing/route_set.rb:49:in `dispatch'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/routing/route_set.rb:32:in `serve'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/journey/router.rb:51:in `block in serve'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/journey/router.rb:131:in `block in find_routes'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/journey/router.rb:124:in `each'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/journey/router.rb:124:in `find_routes'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/journey/router.rb:32:in `serve'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/routing/route_set.rb:882:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] warden (1.2.9) lib/warden/manager.rb:36:in `block in call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] warden (1.2.9) lib/warden/manager.rb:34:in `catch'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] warden (1.2.9) lib/warden/manager.rb:34:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] rack (3.1.7) lib/rack/tempfile_reaper.rb:20:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] rack (3.1.7) lib/rack/etag.rb:29:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] rack (3.1.7) lib/rack/conditional_get.rb:31:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] rack (3.1.7) lib/rack/head.rb:15:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/http/permissions_policy.rb:36:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/http/content_security_policy.rb:33:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] rack-session (2.0.0) lib/rack/session/abstract/id.rb:272:in `context'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] rack-session (2.0.0) lib/rack/session/abstract/id.rb:266:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/middleware/cookies.rb:689:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/middleware/callbacks.rb:29:in `block in call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activesupport (7.1.3.4) lib/active_support/callbacks.rb:101:in `run_callbacks'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/middleware/callbacks.rb:28:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/middleware/debug_exceptions.rb:29:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/middleware/show_exceptions.rb:31:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] lograge (0.14.0) lib/lograge/rails_ext/rack/logger.rb:18:in `call_app'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] railties (7.1.3.4) lib/rails/rack/logger.rb:24:in `block in call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activesupport (7.1.3.4) lib/active_support/tagged_logging.rb:135:in `block in tagged'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activesupport (7.1.3.4) lib/active_support/tagged_logging.rb:39:in `tagged'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activesupport (7.1.3.4) lib/active_support/tagged_logging.rb:135:in `tagged'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] activesupport (7.1.3.4) lib/active_support/broadcast_logger.rb:240:in `method_missing'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] railties (7.1.3.4) lib/rails/rack/logger.rb:24:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/middleware/remote_ip.rb:92:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] request_store (1.6.0) lib/request_store/middleware.rb:19:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/middleware/request_id.rb:28:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] rack (3.1.7) lib/rack/method_override.rb:28:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] rack (3.1.7) lib/rack/runtime.rb:24:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/middleware/executor.rb:14:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] actionpack (7.1.3.4) lib/action_dispatch/middleware/static.rb:25:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] lib/api_path_consider_json_middleware.rb:15:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] lib/normalize_client_ip_middleware.rb:14:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] rack (3.1.7) lib/rack/deflater.rb:47:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] rack (3.1.7) lib/rack/sendfile.rb:114:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] railties (7.1.3.4) lib/rails/engine.rb:536:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] puma (6.4.2) lib/puma/configuration.rb:272:in `call'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] puma (6.4.2) lib/puma/request.rb:100:in `block in handle_request'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] puma (6.4.2) lib/puma/thread_pool.rb:378:in `with_force_shutdown'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] puma (6.4.2) lib/puma/request.rb:99:in `handle_request'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] puma (6.4.2) lib/puma/server.rb:464:in `process_client'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] puma (6.4.2) lib/puma/server.rb:245:in `block in run'
[9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] puma (6.4.2) lib/puma/thread_pool.rb:155:in `block in spawn_thread'
I, [2024-09-20T16:43:02.275851 #1]  INFO -- : [9039c212-7ccf-4ca3-9f51-9c9fe5b3708a] {"method":"GET","format":"*/*","controller":"ErrorsController","action":"show","status":500,"allocations":321,"duration":1.19,"view":0.22,"db":0.0,"fwd":"MY_IP","params":{"slug":"uEA32"},"host":"sign.domain.org","uid":null}
I, [2024-09-20T16:43:39.374724 #1]  INFO -- : [d84be805-c4e1-46d4-905a-a2d398c0e6b8] {"method":"GET","format":"html","controller":"TemplatesController","action":"new","status":200,"allocations":4398,"duration":26.44,"view":17.01,"db":1.0,"fwd":"MY_IP","params":{},"host":"sign.domain.org","uid":1}
I, [2024-09-20T16:43:39.786854 #1]  INFO -- : [284cb065-7833-4faf-a5fd-082b33d1a955] {"method":"GET","format":"html","controller":"SubmissionsController","action":"show","status":200,"allocations":11797,"duration":56.35,"view":25.67,"db":8.56,"fwd":"MY_IP","params":{"id":"3"},"host":"sign.domain.org","uid":1}

@omohokcoj
Copy link
Contributor

@jeanGaston your custom uploaded certificate is not suitable for document signing - removing the certificate and switching to the default certificate should solve the issue.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
None yet
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
3 participants
@omohokcoj @jeanGaston @araguma