No User is passed through when playing

[simonk83]

Help yourself

• I did try to restart Kodi :-)
• I checked the PKC Frequently Asked Questions on the PKC wiki
• I did try to reset the Kodi database by going to PKC Settings -> Advanced -> "Reset the database and optionally reset PlexKodiConnect" and then hitting YES, NO
• I did check the existing issues on Github

Describe the bug

When playing media, the current user doesn't seem to be passed through to plex (this is causing issues with a third party tool I'm using, Notifiarr, as it needs the current user for tracking etc)

@austinwbest

(Tagging Austin from Notifiarr as we were troubleshooting this earlier and he could see some useful info from his end)

To Reproduce

Steps to reproduce the behavior:

1. Start something playing
2. Go to the Dashboard in Plex
3. See lack of user

Expected behavior

Current user should be displayed

You need to attach a KODI LOG FILE!

A Kodi debug log file is needed that you recorded while you reproduced the bug. Do clean your log of all Plex tokens (="Plex passwords")!!! .

1. Activate Kodi's debug logging by going to the Kodi Settings -> System -> Logging. Then toggle the Enable debug logging setting.
2. Restart Kodi to start with a "fresh" log file.
3. Reproduce the bug.
4. Follow the Kodi instructions to grab/share the Kodi log file. Usually only kodi.log is needed
   • You can find the log file here
5. Delete all references to any of your Plex tokens by searching for X-Plex-Token and accesstoken and replacing the strings just after that!
   • It's easiest if you copy your token, then use Search&Replace for the entire log file
   • You don't want others to have access to your Plex installation....
6. Drop your log file here in this issue. Or use a free pasting-service like https://pastebin.com and include the link to it here

kodi.log

I am aware that I can delete Plex tokens that I accidentially posted by following the instructions on the PKC wiki

[croneter]

Thanks for the issue. What does the PMS do? Does it somehow mark playback progress for the wrong user, e.g. the main PMS user/"admin" instead of a home user?

[simonk83]

Thanks for the issue. What does the PMS do? Does it somehow mark playback progress for the wrong user, e.g. the main PMS user/"admin" instead of a home user?

I only have the one local user at the moment (the admin/me) so it does mark it correctly, but let me create a new user and see what happens there. I guess I should log into pkc with the new user rather than the admin user?

[croneter]

Check both please. Please check whether playback progress is marked for the correct user on the PMS side of things. And maybe even what the PMS is reporting as "Currently playing" (your screenshot above)

[austinwbest]

The completely missing user information from the plex API when using the PKC is the concern. Anything which consumes that information simply cant function. Trakt sync based on users, session management based on users, etc

Below is a snip from the plex session api response

[Player]
    [address] => 192.168.1.109
    [device] => 
    [local] => 1
    [machineIdentifier] => ef6811...-28a75cad8e97
    [model] => 
    [platform] => Generic
    [platformVersion] => 1.0.0
    [product] => PlexKodiConnect
    [profile] => Generic
    [relayed] => 
    [remotePublicAddress] => ...
    [secure] => 1
    [state] => playing
    [stateTime] => 1
    [title] => Kodi
    [userID] => 1
    [vendor] => 
    [version] => 3.10.4
[User]
    [id] => 
    [thumb] => 
    [title] => 
[addedAt] => 1726965378
[art] => /library/metadata/63236/art/1726965380```

[croneter]

@austinwbest can you share how that API response looks like for other Plex players where everything works please?

[austinwbest]

Sure bud, here is a couple. I can likely find them for just about any device but i think you'll get the idea. There are basically two kinds of usernames that it should send

• Home user
• Plex user

So home users will typically be normal names (first example below "Kye") and plex users are the accounts you make with plex.tv since home users do not have a plex.tv account

Shield

[Player]
	[address] =>  [removed]
	[device] => SHIELD Android TV
	[local] => 1
	[machineIdentifier] => c4cda9a42a370521-com-plexapp-android
	[model] => sif
	[platform] => Android
	[platformVersion] => 11
	[product] => Plex for Android (TV)
	[profile] => Android
	[relayed] => 
	[remotePublicAddress] =>  [removed]
	[secure] => 1
	[state] => playing
	[stateTime] => 4369
	[title] => Family Shield
	[userID] => 46365618
	[vendor] => NVIDIA
	[version] => 10.22.0.1579
[User]
	[id] => 46365618
	[thumb] => https://plex.tv/users/e5a19b4e6b8af5a0/avatar?c=1728127188
	[title] => Kye

LG Smart TV

[Player]
	[address] =>  [removed]
	[device] => webOS 3.9.0
	[local] => 1
	[machineIdentifier] => qpfr9zrvsj9ssjors7vn12eg
	[model] => OLED65C7T-T
	[platform] => webOS
	[platformVersion] => 3.9.0
	[product] => Plex for LG
	[profile] => 
	[relayed] => 
	[remotePublicAddress] =>  [removed]
	[secure] => 
	[state] => playing
	[stateTime] => 1
	[title] => LG OLED65C7T-T
	[userID] => 1
	[vendor] => LG
	[version] => 5.88.1
[User]
	[id] => 1
	[thumb] => https://plex.tv/users/31a52c7ac53832fd/avatar?c=1728075603
	[title] => simonk83

Chrome browser

[Player]
	[address] =>  [removed]
	[device] => Windows
	[local] => 
	[machineIdentifier] => y4eo25yb919lcagethmicli2
	[model] => hosted
	[platform] => Chrome
	[platformVersion] => 129.0
	[product] => Plex Web
	[profile] => Web
	[relayed] => 
	[remotePublicAddress] =>  [removed]
	[secure] => 1
	[state] => playing
	[stateTime] => 1
	[title] => Chrome
	[userID] => 24319218
	[vendor] => 
	[version] => 4.139.0
[User]
	[id] => 24319218
	[thumb] => [removed]
	[title] => chad_r7

[simonk83]

Apologies I've been away for a few days, I'll try and get the details later tonight (if you still need them? Perhaps not judging from the above)

[austinwbest]

The above is just 3 other devices that pass in the user info since examples where asked for.

The problem is still relevant where this player is not passing any user info to plex

Edit: I realized after i answered you where just talkign about the examples. Yea, that part should be handled above

[simonk83]

Ok, interesting. With the admin user logged into PKC, it doesn't pass through a user (as above). With a home user selected as below, it does pass it through: