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Restrict incident handler to 'Close' the ticket. #211

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Mackousko12 opened this issue Sep 22, 2017 · 0 comments
Open

Restrict incident handler to 'Close' the ticket. #211

Mackousko12 opened this issue Sep 22, 2017 · 0 comments

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@Mackousko12
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Hi,

Is there a way to restrict the incident handler from closing the ticket. I am looking to get the ticket closed only by the incident leader/manager after verifying all the details and workflow is completed. I have tried to change incident handler permission but could not find where we can restrict them.

Any help is highly appreciated.

Thanks

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