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Is there a way to restrict the incident handler from closing the ticket. I am looking to get the ticket closed only by the incident leader/manager after verifying all the details and workflow is completed. I have tried to change incident handler permission but could not find where we can restrict them.
Any help is highly appreciated.
Thanks
The text was updated successfully, but these errors were encountered:
Hi,
Is there a way to restrict the incident handler from closing the ticket. I am looking to get the ticket closed only by the incident leader/manager after verifying all the details and workflow is completed. I have tried to change incident handler permission but could not find where we can restrict them.
Any help is highly appreciated.
Thanks
The text was updated successfully, but these errors were encountered: