From 38fe85cc4b67aaa37f4ec55d01500ba4f80e317c Mon Sep 17 00:00:00 2001 From: Lana Stewart Date: Mon, 16 Oct 2023 08:55:26 -0400 Subject: [PATCH 1/6] added new images --- feedback/about-page-feedback.md | 60 +++++++++++++++++++++++++++------ 1 file changed, 50 insertions(+), 10 deletions(-) diff --git a/feedback/about-page-feedback.md b/feedback/about-page-feedback.md index 8fd1edfcb6..08329b6e1b 100644 --- a/feedback/about-page-feedback.md +++ b/feedback/about-page-feedback.md @@ -52,16 +52,56 @@ The feedback tool invites visitors to: -
- Image of the form after clicking "No" -
- A long description can be found after the image. -
- Feedback tool -

A heading labelled "Please provide more details". Followed by the text "You will not receive a reply. Don't include personal information (telephone, email, SIN, financial, medical, or work details). Maximum 300 characters", and a text field to provide more details.

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Visual examples

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1. Initial view of the feedback tool

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+ 1. Initial view of the feedback tool. Text version below: +
+ Image description: Initial view of the feedback tool +

On page load, the feedback is located at the bottom of the web page above the date modified. A small gray well includes the prompt “Did you find what you were looking for?” followed by buttons for “Yes” and “No”.

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2a. Default view after selecting "No"

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+ 2a. Default view after selecting No. Text version below: +
+ Image description: Default view after selectiong "No" +

After interacting with the “No” button in, a text entry screen will replace the prompt. There is a heading for “Please provide more details” followed by instructions to not include personal information: “You will not receive a reply. Don’t include personal information (telephone, email, SIN financial, medical, or work details. Maximum 300 characters.” There is a small text entry box followed by a button for “Submit”.

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2b. Optional view after selecting "No" with contact option

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The expand/collapse pattern labeled “Need urgent help with a problem? Contact us” will be closed by default.

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+ 2b. Optional view after selecting No with contact option. Text version below: +
+ Image description: Optional view after selecting "No" with contact option +

After interacting with the “No” button in, a text entry screen will replace the prompt.

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In the contact option, there is an expand/collapse pattern with the header “Need urgent help with a problem? Contact us”. When the expand/collapse pattern is opened, there is a customizable link to contact the service.

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After the expand/collapse pattern, there is a heading for “Please provide more details” followed by instructions to not include personal information: “You will not receive a reply. Don’t include personal information (telephone, email, SIN financial, medical, or work details. Maximum 300 characters.” There is a small text entry box followed by a button for “Submit”.

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3. View after selecting "Yes" or after submitting feedback

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+ 3. View after selecting Yes or after submitting feedback. Text version below: +
+ Image description: View after selecting "Yes" or after submitting feedback +

When users select “Yes” from the initial prompt or after submitting their feedback, a thank you message is displayed. There is a green checkmark icon followed by the heading “Thank you for your feedback”

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## Protecting personal information From 61cb29f83758d9955042a0c8957c41c3d24da7d3 Mon Sep 17 00:00:00 2001 From: Lana Stewart Date: Mon, 16 Oct 2023 09:09:54 -0400 Subject: [PATCH 2/6] added sentence --- feedback/when.md | 4 ++++ 1 file changed, 4 insertions(+) diff --git a/feedback/when.md b/feedback/when.md index fb9c9ef2ca..96a5e1caea 100644 --- a/feedback/when.md +++ b/feedback/when.md @@ -75,6 +75,10 @@ We don't recommend keeping the feedback tool on a page continuously. This reiter We don't recommend using the tool within secure spaces. In these spaces, it is better to ensure users have clear access to direct support channels. +### Sensitive content + +Pages on sensitive subjects should be avoided (for example, suicide). +