diff --git a/feedback/about-page-feedback.md b/feedback/about-page-feedback.md index 8fd1edfcb6..b8539e5285 100644 --- a/feedback/about-page-feedback.md +++ b/feedback/about-page-feedback.md @@ -52,16 +52,55 @@ The feedback tool invites visitors to: -
- Image of the form after clicking "No" -
- A long description can be found after the image. -
- Feedback tool -

A heading labelled "Please provide more details". Followed by the text "You will not receive a reply. Don't include personal information (telephone, email, SIN, financial, medical, or work details). Maximum 300 characters", and a text field to provide more details.

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1. Initial view of the feedback tool

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+ 1. Initial view of the feedback tool. Text version below: +
+ Image description: Initial view of the feedback tool +

On page load, the feedback is located at the bottom of the web page above the date modified. A small gray well includes the prompt “Did you find what you were looking for?” followed by buttons for “Yes” and “No”.

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2a. Default view after selecting "No"

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+ 2a. Default view after selecting No. Text version below: +
+ Image description: Default view after selectiong "No" +

After interacting with the “No” button in, a text entry screen will replace the prompt. There is a heading for “Please provide more details” followed by instructions to not include personal information: “You will not receive a reply. Don’t include personal information (telephone, email, SIN financial, medical, or work details. Maximum 300 characters.” There is a small text entry box followed by a button for “Submit”.

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2b. Optional view after selecting "No" with contact option

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The expand/collapse pattern labeled “Need urgent help with a problem? Contact us” will be closed by default.

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+ 2b. Optional view after selecting No with contact option. Text version below: +
+ Image description: Optional view after selecting "No" with contact option +

After interacting with the “No” button, a text entry screen will replace the prompt.

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In the contact option, there is an expand/collapse pattern with the header “Need urgent help with a problem? Contact us”. When the expand/collapse pattern is opened, there is a customizable link to contact the service.

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After the expand/collapse pattern, there is a heading for “Please provide more details” followed by instructions to not include personal information: “You will not receive a reply. Don’t include personal information (telephone, email, SIN financial, medical, or work details. Maximum 300 characters.” There is a small text entry box followed by a button for “Submit”.

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3. View after selecting "Yes" or after submitting feedback

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+ 3. View after selecting Yes or after submitting feedback. Text version below: +
+ Image description: View after selecting "Yes" or after submitting feedback +

When users select “Yes” from the initial prompt or after submitting their feedback, a thank you message is displayed. There is a green checkmark icon followed by the heading “Thank you for your feedback”

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## Protecting personal information diff --git a/feedback/index.md b/feedback/index.md index dd8d8e1557..31be7780ad 100644 --- a/feedback/index.md +++ b/feedback/index.md @@ -45,7 +45,7 @@ The page feedback tool is a research tool that can help you bet
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Implementation

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Implementation

Get the code to implement the page feedback tool on your site

diff --git a/feedback/when.md b/feedback/when.md index fb9c9ef2ca..5b6c760a64 100644 --- a/feedback/when.md +++ b/feedback/when.md @@ -18,24 +18,30 @@ title: When to use the page feedback tool ## On this page +* [When to use the page feedback tool](#when-to-use-the-page-feedback-tool) * [Use cases for the page feedback tool](#use-cases-for-the-page-feedback-tool) * [Expectations and commitment](#expectations-and-commitment) * [How not to use the tool](#how-not-to-use-the-feedback-tool) + +## When to use the page feedback tool +We recommend using the feedback tool where there is a commitment to reading and acting on input: + +* on specific pages; and +* for a defined period of time + + ## Use cases for the page feedback tool Consider adding the page feedback tool to: -* uncover specific page-level issues affecting you GC Task Success Survey task score +* uncover specific page-level issues affecting your GC Task Success Survey task score * understand content issues on pages you will be working on in the future * understand if new or existing pages are meeting user needs * identify emerging issues * monitor after page improvements have gone live -We recommend using the feedback tool where there is a commitment to reading and acting on input: -* on specific pages; and -* for a defined period of time ## Expectations and commitment @@ -52,12 +58,12 @@ The feedback tool should not be used for the following purposes: The feedback tool is biased towards collecting ‘no’ answers in several ways: * Humans, by nature, have a negativity bias -* We are only collecting feedback is someone selects ‘no’ +* We are only collecting feedback if someone selects ‘no’ * If they did find an answer and were successful, they may never have reached the bottom of the page ### Evaluating statistical significance of feedback based on page visits -The number of page visits does not represent the number of people who saw the feedback tool at the bottom of the page or were motivated to use it +The number of page visits does not represent the number of people who saw the feedback tool at the bottom of the page or were motivated to use it. ### Monitoring of public perceptions @@ -75,6 +81,10 @@ We don't recommend keeping the feedback tool on a page continuously. This reiter We don't recommend using the tool within secure spaces. In these spaces, it is better to ensure users have clear access to direct support channels. +### Sensitive content + +Pages on sensitive subjects should be avoided (for example, suicide). +