"undefined" message after open new ticket

[qwertyhq0x]

When a user opens a new ticket or writes the first message to the bot) they receive a message from the bot with the text: undefined If ticket number display is enabled: undefinedTicket #T000020

how to fix it?

There's also another bug, I don't know what it's connected to, it doesn't send automatic messages This is what it says in debug:

Thu Apr 20 2023 09:58:08 GMT+0000 (Coordinated Universal Time): === UNHANDLED REJECTION ===
GrammyError: Call to 'sendMessage' failed! (400: Bad Request: can't parse entities: Can't find end of the entity starting at byte offset 107)

I am using Russian lenguage, is it possible that the code cannot handle it?

[github-actions]

Hello there! As you are a first time Issuer please check whether your issue description is reasonable and complete. If you are having an issue always include the versions you are using (NodeJs, Typescript, ...) as well as a way to reproduce it. Thank you for reading! Now continue :)

[bostrot]

It can handle it. Can you share your config.yaml (replace the bot token before sharing)?