diff --git a/ISSUE_TEMPLATE.md b/ISSUE_TEMPLATE.md
index 87158730..30a8bcb9 100644
--- a/ISSUE_TEMPLATE.md
+++ b/ISSUE_TEMPLATE.md
@@ -1,11 +1,59 @@
-Include the following information with your issue:
+Complete the following form to have your issue reviewed:
 
-1. Nodemailer version you are having problems with (eg. v1.3.7)
-2. Node.js version you are using (run `node -v` to see it, eg v5.5.0)
-3. Your operating system (eg. Windows 10, Ubuntu 14.04 etc.)
-4. Nodemailer configuration settings
-5. If possible, include a minimal test case that can be used to verify your issue (link to a gist would be great!)
+### 1. Is this a bug in Nodemailer?
+ 
+ - [ ] Yes
+ - [ ] No
+ 
+> Note. Non bug issues are closed by default. Head to Stack Overflow for support questions: https://stackoverflow.com/search?q=nodemailer
 
-If you are having problems with Gmail, then make sure you have read this post before filing your issue: <https://nodemailer.com/usage/using-gmail/>
+### 2. Is this related to Gmail / Hotmail / Yahoo?
 
-"SyntaxError: Unexpected token ..." – check your Node.js version, it must be at least v6.0.0. If you do have Node.js v6 or later installed then check if you have multiple Node versions installed.
+ - [ ] Yes
+ - [ ] No
+ 
+ > Note. If you can not log in to Gmail then Gmail is blocking you. These issues are cloed by default.
+
+### 3. Is your issue related to SSL/TLS errors?
+
+ - [ ] Yes
+ - [ ] No
+ 
+ > Note. Most probably you are trying to connect to a server with a self-signed/expired cert or the server supports only ancient ciphers. Such issues are closed by default.
+
+### 4. Is your issue related to connection timeouts
+
+ - [ ] Yes
+ - [ ] No
+
+> Note. Most probably you are firewalled out from the server. Such issues are closed by default.
+
+### 5. Do you get SyntaxError when using Nodemailer?
+
+ - [ ] Yes
+ - [ ] No
+
+> Note. You are using too old version of Node.js, please upgrade. Such issues are closed by default.
+
+
+### 6. Nodemailer version you are having problems with (eg. v1.3.7)
+
+...
+
+### 7. Node.js version you are using (run `node -v` to see it, eg v5.5.0)
+
+...
+
+### 8. Your operating system (eg. Windows 10, Ubuntu 14.04 etc.)
+
+...
+
+### 9. Nodemailer configuration settings (if applicable)
+
+...
+
+### 10. If possible, include a minimal test case that can be used to verify your issue (link to a gist would be great!)
+
+...
+
+Thanks!