ApiClientException: Failed to get credentials from Cognito Identity

[uvinodh]

Before opening, please confirm:

• I have searched for duplicate or closed issues and discussions.

Language and Async Model

Kotlin - Coroutines

Amplify Categories

Authentication

Gradle script dependencies

// Put output below this line
ext {
    amplifyVersion = '1.36.3'
}

   implementation 'com.amplifyframework:core-kotlin:0.2.0'
   
    implementation "com.amplifyframework:aws-analytics-pinpoint:$amplifyVersion"
    implementation "com.amplifyframework:aws-api:$amplifyVersion"
    implementation "com.amplifyframework:aws-auth-cognito:$amplifyVersion"
    implementation "com.amplifyframework:aws-datastore:$amplifyVersion"
    implementation "com.amplifyframework:aws-predictions:$amplifyVersion"
    implementation "com.amplifyframework:aws-storage-s3:$amplifyVersion"
     implementation 'com.amplifyframework:core:1.36.3'

Environment information

# Put output below this line

Please include any relevant guides or documentation you're referencing

No response

Describe the bug

We are getting the following error when we call an aws-sdk api just after login:
ApiClientException: Failed to get credentials from Cognito Identity

This is happening only on one device, Pixel 5.

Reproduction steps (if applicable)

No response

Code Snippet

// Put your code below this line.

Log output

// Put your logs below this line

amplifyconfiguration.json

No response

GraphQL Schema

// Put your schema below this line

Additional information and screenshots

No response

[mattcreaser]

Hi @uvinodh, could you please provide a more complete description of the issue? A snippet showing what call(s) you are trying to make and a full log output would be a good start.

I'm particularly interested in what you mean by "just after login" - does this mean after getting a response to the signIn API, or after receiving a Hub event, or something else? Also, is this a single device that you use for development testing?

[uvinodh]

@mattcreaser

Hey, Thanks for the response.

"just after login" => We use Amplify kotlin-coroutines signIn API for login.

Amplify.Auth.signIn(email, password)

After we get login response as success, we proceed to call one of our backend API using AWS SDK. This API responds with error "ApiClientException: Failed to get credentials from Cognito Identity"

This is happening on one of the customers device, which is Pixel 5.
Since, it's happening on the customer's phone, we are unable to provide the log output.

Thanks,

[gpanshu]

I have tested calling other Amplify APIs right after sign in and it seems to work. Can you please try the following:

1. Update your Amplify to the latest versions of either the AWS SDK for Android (which is what you are currently using) or the V2 version (Amplify Android). I would recommend the V2 version.
2. Add the logging plugin if you can debug this locally by adding Amplify.addPlugin(AndroidLoggingPlugin(LogLevel.VERBOSE)) as the very first line in your plugins list on your app.
   Once you have done the above please comment back with the results and we can dive deeper together.

[gpanshu]

Closing due to inactivity. If you are still facing an issue feel free to respond here to get this issue re-opened or create a new issue. Thank you.

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