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CK sync failing #1198

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mahalakshme opened this issue Nov 22, 2023 · 2 comments
Closed

CK sync failing #1198

mahalakshme opened this issue Nov 22, 2023 · 2 comments

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@mahalakshme
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mahalakshme commented Nov 22, 2023

https://avni.freshdesk.com/a/tickets/3257

Looks like the username for whom sync is failing is Dipika. This user sync is incomplete from 17th Nov.

select * from sync_telemetry where user_id=1984 order by id desc;
@mahalakshme mahalakshme converted this from a draft issue Nov 22, 2023
@mahalakshme mahalakshme moved this from In Analysis to Ready in Avni Product Nov 22, 2023
@1t5j0y 1t5j0y moved this from Ready to In Progress in Avni Product Nov 22, 2023
@1t5j0y 1t5j0y self-assigned this Nov 22, 2023
@1t5j0y
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1t5j0y commented Nov 24, 2023

Issue due to uuid collision for program_encounter.
Long term fix - #1201

Short term fix:

  • Get user to upload db
  • Patch the db locally to update the uuid
  • Sync as user using patched db
  • Ask user to fresh sync after uninstalling, reinstalling the app.

Patch done on local via Playground.js - code for this fix.

Awaiting customer response to implement.

@1t5j0y 1t5j0y moved this from In Progress to Hold in Avni Product Nov 24, 2023
@1t5j0y 1t5j0y removed their assignment Nov 30, 2023
@1t5j0y
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1t5j0y commented Dec 5, 2023

Seeing successful syncs in sync_telemetry for the affected user since Nov 29.

@1t5j0y 1t5j0y moved this from Hold to Done in Avni Product Dec 5, 2023
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