diff --git a/docs/account-project-management/accounts-and-access/accounts-and-access-faqs.md b/docs/account-project-management/accounts-and-access/accounts-and-access-faqs.md
index 8aa2716ee..2afd0b4c2 100644
--- a/docs/account-project-management/accounts-and-access/accounts-and-access-faqs.md
+++ b/docs/account-project-management/accounts-and-access/accounts-and-access-faqs.md
@@ -1,5 +1,12 @@
 # Accounts and Access FAQ
 
+## I am unable to sign in to the Accounts website. What do I do?
+Only users with active ALCF accounts can sign in to the Account and Project Management website. If you have an active account, verify that you are using the correct ALCF username. Note that username is case-sensitive. For passcode token issues, please review the troubleshooting information on this page: [Passcode Tokens] (https://docs.alcf.anl.gov/account-project-management/accounts-and-access/alcf-passcode-tokens/).
+
+If your account is inactive, please submit a reactivation request here: [https://accounts.alcf.anl.gov/#/accountReactivate] (https://accounts.alcf.anl.gov/#/accountReactivate).
+
+If you never had an ALCF account, please apply for one here: [https://accounts.alcf.anl.gov/#/accountRequest](https://accounts.alcf.anl.gov/#/accountRequest). Note that all ALCF accounts must be associated with an project with an active allocation.
+
 ## How do I request a new project/allocation?
 There are 3 allocation opportunities at ALCF. Please see How to Get an Allocation on how to get time on our systems.