\n",
+ "
\n",
+ "\n",
+ "
\n",
+ " \n",
+ " \n",
+ " | \n",
+ " number | \n",
+ " incident_state | \n",
+ " active | \n",
+ " reassignment_count | \n",
+ " reopen_count | \n",
+ " sys_mod_count | \n",
+ " made_sla | \n",
+ " caller_id | \n",
+ " opened_by | \n",
+ " opened_at | \n",
+ " sys_created_by | \n",
+ " sys_created_at | \n",
+ " sys_updated_by | \n",
+ " sys_updated_at | \n",
+ " contact_type | \n",
+ " location | \n",
+ " category | \n",
+ " subcategory | \n",
+ " u_symptom | \n",
+ " cmdb_ci | \n",
+ " impact | \n",
+ " urgency | \n",
+ " priority | \n",
+ " assignment_group | \n",
+ " assigned_to | \n",
+ " knowledge | \n",
+ " u_priority_confirmation | \n",
+ " notify | \n",
+ " problem_id | \n",
+ " rfc | \n",
+ " vendor | \n",
+ " caused_by | \n",
+ " closed_code | \n",
+ " resolved_by | \n",
+ " resolved_at | \n",
+ " closed_at | \n",
+ "
\n",
+ " \n",
+ " \n",
+ " \n",
+ " 0 | \n",
+ " INC0000045 | \n",
+ " New | \n",
+ " True | \n",
+ " 0 | \n",
+ " 0 | \n",
+ " 0 | \n",
+ " True | \n",
+ " Caller 2403 | \n",
+ " Opened by 8 | \n",
+ " 29/2/2016 01:16 | \n",
+ " Created by 6 | \n",
+ " 29/2/2016 01:23 | \n",
+ " Updated by 21 | \n",
+ " 29/2/2016 01:23 | \n",
+ " Phone | \n",
+ " Location 143 | \n",
+ " Category 55 | \n",
+ " Subcategory 170 | \n",
+ " Symptom 72 | \n",
+ " ? | \n",
+ " 2 - Medium | \n",
+ " 2 - Medium | \n",
+ " 3 - Moderate | \n",
+ " Group 56 | \n",
+ " ? | \n",
+ " True | \n",
+ " False | \n",
+ " Do Not Notify | \n",
+ " ? | \n",
+ " ? | \n",
+ " ? | \n",
+ " ? | \n",
+ " code 5 | \n",
+ " Resolved by 149 | \n",
+ " 29/2/2016 11:29 | \n",
+ " 5/3/2016 12:00 | \n",
+ "
\n",
+ " \n",
+ " 1 | \n",
+ " INC0000045 | \n",
+ " Resolved | \n",
+ " True | \n",
+ " 0 | \n",
+ " 0 | \n",
+ " 2 | \n",
+ " True | \n",
+ " Caller 2403 | \n",
+ " Opened by 8 | \n",
+ " 29/2/2016 01:16 | \n",
+ " Created by 6 | \n",
+ " 29/2/2016 01:23 | \n",
+ " Updated by 642 | \n",
+ " 29/2/2016 08:53 | \n",
+ " Phone | \n",
+ " Location 143 | \n",
+ " Category 55 | \n",
+ " Subcategory 170 | \n",
+ " Symptom 72 | \n",
+ " ? | \n",
+ " 2 - Medium | \n",
+ " 2 - Medium | \n",
+ " 3 - Moderate | \n",
+ " Group 56 | \n",
+ " ? | \n",
+ " True | \n",
+ " False | \n",
+ " Do Not Notify | \n",
+ " ? | \n",
+ " ? | \n",
+ " ? | \n",
+ " ? | \n",
+ " code 5 | \n",
+ " Resolved by 149 | \n",
+ " 29/2/2016 11:29 | \n",
+ " 5/3/2016 12:00 | \n",
+ "
\n",
+ " \n",
+ " 2 | \n",
+ " INC0000045 | \n",
+ " Resolved | \n",
+ " True | \n",
+ " 0 | \n",
+ " 0 | \n",
+ " 3 | \n",
+ " True | \n",
+ " Caller 2403 | \n",
+ " Opened by 8 | \n",
+ " 29/2/2016 01:16 | \n",
+ " Created by 6 | \n",
+ " 29/2/2016 01:23 | \n",
+ " Updated by 804 | \n",
+ " 29/2/2016 11:29 | \n",
+ " Phone | \n",
+ " Location 143 | \n",
+ " Category 55 | \n",
+ " Subcategory 170 | \n",
+ " Symptom 72 | \n",
+ " ? | \n",
+ " 2 - Medium | \n",
+ " 2 - Medium | \n",
+ " 3 - Moderate | \n",
+ " Group 56 | \n",
+ " ? | \n",
+ " True | \n",
+ " False | \n",
+ " Do Not Notify | \n",
+ " ? | \n",
+ " ? | \n",
+ " ? | \n",
+ " ? | \n",
+ " code 5 | \n",
+ " Resolved by 149 | \n",
+ " 29/2/2016 11:29 | \n",
+ " 5/3/2016 12:00 | \n",
+ "
\n",
+ " \n",
+ " 3 | \n",
+ " INC0000045 | \n",
+ " Closed | \n",
+ " False | \n",
+ " 0 | \n",
+ " 0 | \n",
+ " 4 | \n",
+ " True | \n",
+ " Caller 2403 | \n",
+ " Opened by 8 | \n",
+ " 29/2/2016 01:16 | \n",
+ " Created by 6 | \n",
+ " 29/2/2016 01:23 | \n",
+ " Updated by 908 | \n",
+ " 5/3/2016 12:00 | \n",
+ " Phone | \n",
+ " Location 143 | \n",
+ " Category 55 | \n",
+ " Subcategory 170 | \n",
+ " Symptom 72 | \n",
+ " ? | \n",
+ " 2 - Medium | \n",
+ " 2 - Medium | \n",
+ " 3 - Moderate | \n",
+ " Group 56 | \n",
+ " ? | \n",
+ " True | \n",
+ " False | \n",
+ " Do Not Notify | \n",
+ " ? | \n",
+ " ? | \n",
+ " ? | \n",
+ " ? | \n",
+ " code 5 | \n",
+ " Resolved by 149 | \n",
+ " 29/2/2016 11:29 | \n",
+ " 5/3/2016 12:00 | \n",
+ "
\n",
+ " \n",
+ " 4 | \n",
+ " INC0000047 | \n",
+ " New | \n",
+ " True | \n",
+ " 0 | \n",
+ " 0 | \n",
+ " 0 | \n",
+ " True | \n",
+ " Caller 2403 | \n",
+ " Opened by 397 | \n",
+ " 29/2/2016 04:40 | \n",
+ " Created by 171 | \n",
+ " 29/2/2016 04:57 | \n",
+ " Updated by 746 | \n",
+ " 29/2/2016 04:57 | \n",
+ " Phone | \n",
+ " Location 165 | \n",
+ " Category 40 | \n",
+ " Subcategory 215 | \n",
+ " Symptom 471 | \n",
+ " ? | \n",
+ " 2 - Medium | \n",
+ " 2 - Medium | \n",
+ " 3 - Moderate | \n",
+ " Group 70 | \n",
+ " Resolver 89 | \n",
+ " True | \n",
+ " False | \n",
+ " Do Not Notify | \n",
+ " ? | \n",
+ " ? | \n",
+ " ? | \n",
+ " ? | \n",
+ " code 5 | \n",
+ " Resolved by 81 | \n",
+ " 1/3/2016 09:52 | \n",
+ " 6/3/2016 10:00 | \n",
+ "
\n",
+ " \n",
+ "
\n",
+ "
\n",
+ "
\n",
+ " \n",
+ " \n",
+ "\n",
+ " \n",
+ "