New Authentication #192
Comments
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Plugin also not working here. Plus a bridge I have removed from the app and try to add again can get through the set up process and is stuck checking firmware. Wonder if the mysmarterhome/tilt/MySmartBlinds server is down or if the service has been abandoned. |
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Receiving the same error code. I went into the native app and my bridge was no longer listed on the app. I held down the center button until it started flashing purple to re-add to the app; it was stuck on Searching for bridge... Checking bridge firmware... for almost :10 before it finally did anything. Then it went back to the bridge screen with no bridge shown... :) Wondering if it is indeed on the smarter home/tilt side of the house with the issue. |
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Same issue. Plugin dead. Native app is buggy AF also. It crashed constantly on my phone and I have to re-login every time after crash. Between the app crapping out and a variety of HomeKit changes ("new architecture"), it's hard to pinpoint what's going on. EDIT: Finally got app to work long enough to check hub and it's disappeared. Wack. |
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The issue definitely seems to server side related. The hubs have
disappeared from the app and this homekit plugin relies on the hubs to
function.
On Thu, Jan 19, 2023 at 5:10 PM Swop1925 ***@***.***> wrote:
Same issue. Plugin dead. Native app is buggy AF also. It crashed
constantly on my phone and I have to re-login every time after crash.
Between the app crapping out and a variety of HomeKit changes ("new
architecture"), it's hard to pinpoint what's going on.
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Aaron Lewis
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Same thing here. I keep having to login. Just long enough to close my blinds and then it crashes. |
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I can contribute a little bit of input here. I have been in communication with smarter home, there is an updated version of the app being released now. On the iOS side it’s not in the App Store yet, but should be at any day. They did have a bug in their app, re-adding their hubs back in to the blinds program. So they believe they have it fixed but I have not been able to test that as yet. After the HomeKit architecture upgrade, I basically had to start everything over from scratch once I migrated, about a week later, everything basically collapsed. I haven’t been able to test the blinds tho, since until the updated version comes out, I can’t reset / re-add my smart blinds Hub back into their app.FYIRandySent from my iPhoneOn Jan 19, 2023, at 6:05 PM, baggedlunch12 ***@***.***> wrote:
Same issue. Plugin dead. Native app is buggy AF also. It crashed constantly on my phone and I have to re-login every time after crash. Between the app crapping out and a variety of HomeKit changes ("new architecture"), it's hard to pinpoint what's going on.
EDIT: Finally got app to work long enough to check hub and it's disappeared. Wack.
Same thing here. I keep having to login. Just long enough to close my blinds and then it crashes.
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interesting. I got a different excuse from Smarter Home:
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This was my series of replies.As yet for iOS, I do not see an update.RMErik (tilt) Jan 11, 2023, 3:45 PM MST Hi, We have updated the MySmarterBlinds app to solve this issue. Please ensure that your phone's os is currently up to date before going into the app store to get the new version of the app. We are hopeful that this will solve the issue we've been having. Thank you for your patience while we worked through the solution. ErikMySmarterHome.comTechnical/Customer SupportSupport Hours:Mon-Fri 7am-5pm Mountain TimeErik (tilt) Jan 10, 2023, 9:27 AM MST Hi, It seems you've run into the new issue that has cropped up in the app. Our app team is currently working on it right now. We're hoping to have it back up on Thursday. I'll keep you updated. ErikMySmarterHome.comTechnical/Customer SupportSupport Hours:Mon-Fri 7am-5pm Mountain TimeSent from my iPhoneOn Jan 20, 2023, at 4:23 PM, Swop1925 ***@***.***> wrote:
interesting. I got a different excuse from Smarter Home:
Our app team is currently performing some work on our servers which may cause interruptions in the MySmartBlinds app. I'm very sorry for the inconvenience and I will keep you informed of their progress.
Matt Larsen
Customer Support
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FYI - Got this reply to my customer service request about an hour ago:
Hello,
Our developers are expecting to have things fully back up with our severs this evening. We appreciate your patience.
Matt Larsen
Customer Support
… On Jan 23, 2023, at 10:59 AM, aaron-lewis-insight ***@***.***> wrote:
the error message has changed to a 401 now
Unhandled rejection StatusCodeError: 401 - {"message":"Unauthorized"}
at new StatusCodeError (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request-promise-core/lib/errors.js:32:15)
at Request.plumbing.callback (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request-promise-core/lib/plumbing.js:104:33)
at Request.RP$callback [as _callback] (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request-promise-core/lib/plumbing.js:46:31)
at Request.self.callback (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request/request.js:185:22)
at Request.emit (node:events:513:28)
at Request. (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request/request.js:1154:10)
at Request.emit (node:events:513:28)
at IncomingMessage. (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request/request.js:1076:12)
at Object.onceWrapper (node:events:627:28)
at IncomingMessage.emit (node:events:525:35)
at endReadableNT (node:internal/streams/readable:1359:12)
at processTicksAndRejections (node:internal/process/task_queues:82:21)
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It seems like they keep changing their story – is it an issue with server being down, or a new app they are wating to be verified on the app store, or something else…
Concerns me that whatever the issue it is they have taken many days to resolve and offered no official communication apart to some support requests, but not all. I haven’t received a response since first reporting.
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And now the app won’t log in at all so I can’t close my blinds around the house using phone and some are hard to get to so can’t be closed manually.
This is so frustrating.
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I started seeing that as well last night…. Not sure the cause.RandySent from my iPhoneOn Jan 24, 2023, at 4:02 AM, Matt ***@***.***> wrote:
And now the app won’t log in at all so I can’t close my blinds around the house using phone and some are hard to get to so can’t be closed manually.
This is so frustrating.
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Swop1925 ***@***.***>
Sent: Monday, January 23, 2023 7:13:33 PM
To: apexad/homebridge-mysmartblinds-bridge ***@***.***>
Cc: Matt Scarrott ***@***.***>; Comment ***@***.***>
Subject: Re: [apexad/homebridge-mysmartblinds-bridge] 500 error when plugin loads (Issue #192)
FYI - Got this reply to my customer service request about an hour ago:
Hello,
Our developers are expecting to have things fully back up with our severs this evening. We appreciate your patience.
Matt Larsen
Customer Support
On Jan 23, 2023, at 10:59 AM, aaron-lewis-insight ***@***.***> wrote:
the error message has changed to a 401 now
Unhandled rejection StatusCodeError: 401 - {"message":"Unauthorized"}
at new StatusCodeError (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request-promise-core/lib/errors.js:32:15)
at Request.plumbing.callback (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request-promise-core/lib/plumbing.js:104:33)
at Request.RP$callback [as _callback] (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request-promise-core/lib/plumbing.js:46:31)
at Request.self.callback (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request/request.js:185:22)
at Request.emit (node:events:513:28)
at Request. (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request/request.js:1154:10)
at Request.emit (node:events:513:28)
at IncomingMessage. (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request/request.js:1076:12)
at Object.onceWrapper (node:events:627:28)
at IncomingMessage.emit (node:events:525:35)
at endReadableNT (node:internal/streams/readable:1359:12)
at processTicksAndRejections (node:internal/process/task_queues:82:21)
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Seems the response I received from support is a combination of what two others mentioned. Here was their response to me: Hi, Our developers are finishing up with some updates and maintenance on our servers which has caused some interruptions with using the MySmartBlinds app. They are currently working on getting a new version of the app pushed to the app store to account for these changes. We apologize for the inconvenience. |
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That’s what I was thinking as well this morning after seeing the string of emails. I have not heard back from anybody in a few days regarding my last request, but I was also asking if they possibly had a TestFlight build to get around the issue so I could at least add my bridge back. But it does seem like they are also working on backend server related issues, though none of the support representatives had shared that with me. They just referred to having found a bug in the app basically. I started messaging them several weeks ago because I had to reset my hub but I couldn’t add it back in. It would get stuck on looking for firmware. So these problems started mounting after my original issue & inquiry to them. So I have just left it unplugged for several weeks now. But ironically, as I’ve followed the message chain, each of the successive new problems others have outlined here, app crashing, eventually cannot login, etc. all began to happen to me as well within about the last week. It did seem after last night that they had something fairly major taken down with their servers. So this fits with what I was surmising at this point. I’m glad Matt got back to you, and gave him more consolidated reply. Has anyone been able to get any kind of a timetable from them as yet?RandySent from my iPhoneOn Jan 24, 2023, at 11:28 AM, baggedlunch12 ***@***.***> wrote:
Seems the response I received from support is a combination of what two others mentioned. Here was their response to me:
Hi,
Our developers are finishing up with some updates and maintenance on our servers which has caused some interruptions with using the MySmartBlinds app. They are currently working on getting a new version of the app pushed to the app store to account for these changes. We apologize for the inconvenience.
Matt Larsen
Customer Support
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Their response to timeline to be fixed: Hi Forrest, Our developers are expecting to have an update pushed to the app store within the next 24 hours. |
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At this point it’s clear they are blowing smoke. They supposedly pushed the app last week and said they were just waiting for approval. Now they are going to push it in the next 24 hours. Also, they told me that it was server-side issues that were supposed to be resolved by last Friday evening.
… On Jan 25, 2023, at 2:10 PM, Ben L ***@***.***> wrote:
At this point it’s clear they are blowing smoke. They supposedly pushed the app last week and said they were just waiting for approval. Now they are going to push it in the next 24 hours. Also, they told me that it was server-side issues that were supposed to be resolved by last Friday evening.
> On Jan 25, 2023, at 11:40 AM, baggedlunch12 ***@***.***> wrote:
>
>
>
> Their response to timeline to be fixed:
>
> Hi Forrest,
>
> Our developers are expecting to have an update pushed to the app store within the next 24 hours.
> Matt Larsen
> Customer Support
>
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It wouldn’t surprise me if this company was dead or failing, the software has been terrible since the original kickstarter, they don’t care about hardware issues either. Was told server issues last week, now it’s a case of a new app coming. Can’t even login to add schedules as these were all done through the automation. Blinds effectively dead. Planning on moving to Switchbot. |
I wouldn't say that. They recently merged the two of their companies together. I have a Pro account with them and based on their recent earnings sheet it doesn't seem they are close to going under. I just wish they wouldn't give everyone the run around. If you don't know when then just tell us that. Frustrating. |
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I did get a reply from one of their support representatives today. It looks like they’re just stuck at the various App Store “approval processes” now. Which does take a bit of time. I’ll paste the reply below..This is likely why they cannot give a precise estimation, if they have submitted the app to Apple/Google for approval, for lack of a better term they’re in the queue.I did send them the suggestion that they should perhaps send out an email to their registered customers at least to give an update so that people know what’s up. I also think based on this experience, the app should not be 100% cloud/login-based on the front end. The app should allow you to at least communicate with your devices locally irrespective of what their cloud service is doing.RandyErik (tilt) Jan 26, 2023, 1:29 PM MST Hi, Our app team is currently working on this. When Apple and android approve the app update this will be solved. We're hoping to get the update approved by the end of Monday. ErikMySmarterHome.comSent from my iPhoneOn Jan 26, 2023, at 11:45 AM, baggedlunch12 ***@***.***> wrote:
It wouldn’t surprise me if this company was dead or failing, the software has been terrible since the original kickstarter, they don’t care about hardware issues either. Was told server issues last week, now it’s a case of a new app coming. Can’t even login to add schedules as these were all done through the automation. Blinds effectively dead. Planning on moving to Switchbot.
I wouldn't say that. They recently merged the two of their companies together. I have a Pro account with them and based on their recent earnings sheet it doesn't seem they are close to going under. I just wish they wouldn't give everyone the run around. If you don't know when then just tell us that. Frustrating.
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As FYI, I did hear back from them today, & I did request, in a rather lengthy “communicate with ties customers” email; that they should actually email out to their registered customer base what’s going on and what they plan to do to reassure and provide some structure communication. They responded.. They did officially send this out tonight.RandyDear Randy, At SmarterHome we strive to offer the best in home automation and continue to make advancements and improvements to our products. For our MySmartBlinds app, we have been working on server maintenance and updating our API to use the latest protocols set by the industry. We have run into some unexpected issues which have resulted in some customers being unable to access their MySmartBlinds account. Our development team has identified the issue and has implemented a fix to resolve it and are testing through it. We plan to have an updated MySmartBlinds App that resolves these issues available for download on both the Apple App Store and Google Play Store by the end of this weekend. We would like to reassure you that we are doing everything we can to correct this issue and are dedicated to keeping you, our customer, updated as we learn more. We would like to remind you that already set up schedules and manual control of your blinds by pulling on the wand or tilt strings connected to our Manual Tilt Switch will still operate the tilt of your blinds. Thank you for your support and patience through these updates. The SmarterHome Team Sent from my iPhoneOn Jan 26, 2023, at 12:33 PM, Randy Massey ***@***.***> wrote:I did get a reply from one of their support representatives today. It looks like they’re just stuck at the various App Store “approval processes” now. Which does take a bit of time. I’ll paste the reply below..This is likely why they cannot give a precise estimation, if they have submitted the app to Apple/Google for approval, for lack of a better term they’re in the queue.I did send them the suggestion that they should perhaps send out an email to their registered customers at least to give an update so that people know what’s up. I also think based on this experience, the app should not be 100% cloud/login-based on the front end. The app should allow you to at least communicate with your devices locally irrespective of what their cloud service is doing.RandyErik (tilt) Jan 26, 2023, 1:29 PM MST Hi, Our app team is currently working on this. When Apple and android approve the app update this will be solved. We're hoping to get the update approved by the end of Monday. ErikMySmarterHome.comSent from my iPhoneOn Jan 26, 2023, at 11:45 AM, baggedlunch12 ***@***.***> wrote:
It wouldn’t surprise me if this company was dead or failing, the software has been terrible since the original kickstarter, they don’t care about hardware issues either. Was told server issues last week, now it’s a case of a new app coming. Can’t even login to add schedules as these were all done through the automation. Blinds effectively dead. Planning on moving to Switchbot.
I wouldn't say that. They recently merged the two of their companies together. I have a Pro account with them and based on their recent earnings sheet it doesn't seem they are close to going under. I just wish they wouldn't give everyone the run around. If you don't know when then just tell us that. Frustrating.
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I just got the latest app. It's out now on the App Store and working. Can the plugin be updated now? |
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Not sure it will be updated anytime soon! The original developer of the plug-in hasn’t been active on here for a while. As mentioned above poor of the company to not announce there was issues, random stories about new apps and then just an update to existing. Plus they don’t care about any integrations they’ve now broken. |
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So after app update, I can get back into the app and control blinds via Bluetooth with the app but not any that are further away and would normall use the bridge. Bridges now seem to be useless.
From: nigetech ***@***.***>
Date: Friday, 27 January 2023 at 09:19
To: apexad/homebridge-mysmartblinds-bridge ***@***.***>
Cc: Matt Scarrott ***@***.***>, Comment ***@***.***>
Subject: Re: [apexad/homebridge-mysmartblinds-bridge] 500 error when plugin loads (Issue #192)
Not sure it will be updated anytime soon! The original developer of the plug-in hasn’t been active on here for a while. As mentioned above poor of the company to not announce there was issues, random stories about new apps and then just an update to existing. Plus they don’t care about any integrations they’ve now broken.
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Same here. App is now happy but bridge isn’t doing anything and I tried
removing and re-adding to no avail. It just hangs on the firmware step.
Until the bridge is useable again the homekit plugin won’t work. Guess
it’s back to schedules for now until they fix the bridges.
On Fri, Jan 27, 2023 at 2:19 AM Matt ***@***.***> wrote:
So after app update, I can get back into the app and control blinds via
Bluetooth with the app but not any that are further away and would normall
use the bridge. Bridges now seem to be useless.
From: nigetech ***@***.***>
Date: Friday, 27 January 2023 at 09:19
To: apexad/homebridge-mysmartblinds-bridge ***@***.***>
Cc: Matt Scarrott ***@***.***>, Comment ***@***.***>
Subject: Re: [apexad/homebridge-mysmartblinds-bridge] 500 error when
plugin loads (Issue #192)
Not sure it will be updated anytime soon! The original developer of the
plug-in hasn’t been active on here for a while. As mentioned above poor of
the company to not announce there was issues, random stories about new apps
and then just an update to existing. Plus they don’t care about any
integrations they’ve now broken.
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So I can report something similar, but reading between the last two messages below, getting stuck on the checking firmware, was what was happening to me under the old app. Be sure you reset the bridge properly & truly do have their new app, perhaps as delete / re-download if you have not done so already, I’ve seen conflicting instructions for resetting those little bridges, the one I found that correctly works, is to hold the top button down before you physically plug it in, then plug it in, keep it held down until you see the red ring appear, then you let go when it gets to the red. Even the instructions in the app just tell you to press it until you see a purple ring, I’m not sure if there are different levels of ”resets”, eg a lite vs a deep reset, so to speak, but that version in the app does not work for me. I have to do the steps above, then you’ll see a sequence of different color rings as it fully resets itself & then it will shift finally from the light to the deep purple ring in its pairing mode. But, I was able to download the new app, I am on iOS, of course switch the Wi-Fi over to a 2.4 GHz channel (I run separate 2.4 and 5 GHz channels), I was able to add the bridge successfully. I even reset it and did it again last night. it adds into the app ok, but it seems to not function and the status light is just the yellow ring which I think means it’s not talking to their cloud service.?.?.?It’s been a while and I do not have the manual in front of me. I forgot what the various color statuses mean on that LED color ring one it’s setup.I think some of their support might be behind a little bit, I got an email from someone this morning saying the app would still be coming make sure my phone was up-to-date, etc. etc. I replied back to let him know that I already have it now, got the bridge back in, but I have the yellow ring on the hub now. They seem to be suggesting in the emails that most all of these things should be resolved by now. If that’s the case it seems there is still a problem with the bridge reaching their cloud service as the final piece of the cleanup???Is this pretty much what everyone else is in countering?RandySent from my iPhoneOn Jan 27, 2023, at 6:31 AM, Aaron Lewis ***@***.***> wrote:
Same here. App is now happy but bridge isn’t doing anything and I tried
removing and re-adding to no avail. It just hangs on the firmware step.
Until the bridge is useable again the homekit plugin won’t work. Guess
it’s back to schedules for now until they fix the bridges.
On Fri, Jan 27, 2023 at 2:19 AM Matt ***@***.***> wrote:
So after app update, I can get back into the app and control blinds via
Bluetooth with the app but not any that are further away and would normall
use the bridge. Bridges now seem to be useless.
From: nigetech ***@***.***>
Date: Friday, 27 January 2023 at 09:19
To: apexad/homebridge-mysmartblinds-bridge ***@***.***>
Cc: Matt Scarrott ***@***.***>, Comment ***@***.***>
Subject: Re: [apexad/homebridge-mysmartblinds-bridge] 500 error when
plugin loads (Issue #192)
Not sure it will be updated anytime soon! The original developer of the
plug-in hasn’t been active on here for a while. As mentioned above poor of
the company to not announce there was issues, random stories about new apps
and then just an update to existing. Plus they don’t care about any
integrations they’ve now broken.
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The set of claims here makes no sense to me. What does the iOS app (whether delayed or not) have to do with Homebridge not working? The underlying issue seems to be something broken with MySmartBlinds/Tilt/SmarterHome (whatever their name is this week)'s user authentication.
As far as I can tell parent company has fscked up some (but not all) aspects of authentication and has not had the decency to explain to users what is supposed to be happening ("move your accountably doing xyzzy" or whatever). What experience have other people been having trying to log in to the web site? |
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The problem now is the bridges aren’t connecting to the server. Without
this hub, there is no connection between the internet and the blinds which
renders homekit useless as it needs wifi to reach the blinds.
So we need a working app, then we need to be able to add a bridge, then we
need the bridge to actually work, then we can figure out if any changes are
needed for the homekit plugin.
On Fri, Jan 27, 2023 at 12:22 PM name99-org ***@***.***> wrote:
The set of claims here makes no sense to me. What does the iOS app
(whether delayed or not) have to do with Homebridge not working?
The underlying issue seems to be something broken with
MySmartBlinds/Tilt/SmarterHome (whatever their name is this week)'s user
authentication.
- I can authenticate in the app. This worked last week (old app) and
today (new app). In both cases the app works.
- I could NOT authenticate on the web site, last week or this week.
- The Homebridge failure to me looks like authentication not working.
-
As far as I can tell parent company has fscked up some (but not all)
aspects of authentication and has not had the decency to explain to users
what is supposed to be happening ("move your accountably doing xyzzy" or
whatever).
Possibly the plugin also needs to be changed, but as long as we have this
broken authentication (where the app works, but web login does not) I
suspect there's something so screwed up on the server that nothing can
happen till that is fixed.
What experience have other people been having trying to log in to the web
site?
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Aaron Lewis
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Fair enough. But it seems like there are at least two distinct problems. So I guess, whether by my route or your route, we land up at the same place – nothing can happen until MySmartBlind's side is fixed :-) |
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You are correct, MySmartBlinds need to fix their stuff and then we can find
out if homekit actually needs an update.
On Fri, Jan 27, 2023 at 12:34 PM name99-org ***@***.***> wrote:
The problem now is the bridges aren’t connecting to the server. Without
this hub, there is no connection between the internet and the blinds which
renders homekit useless as it needs wifi to reach the blinds. So we need a
working app, then we need to be able to add a bridge, then we need the
bridge to actually work, then we can figure out if any changes are needed
for the homekit plugin.
-- Aaron Lewis
Fair enough. But it seems like there are at least two distinct problems.
(a) Bridges have to work. (Seems to have server side component.)
(b) Server login has to work. (Seems to be broken for at least some
people, like myself, according to what Tilt said.)
So I guess, whether by my route or your route, we land up at the same
place – nothing can happen until MySmartBlind's side is fixed :-)
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Very succinct answers there Mr. Aaron.So, having been in the tech industry & both working for & in later years troubleshooting with developers, there is definite lag for the “hand-across” factor, eg, Tilt updates the app, but REALLY they use AWS for the cloud backend (that is one thing I suggested to them yesterday they should reconsider, making the app require a login to the cloud no matter what, upfront; as if anything ever happened to the company, we would all be back in this boat again. Cloud is great off course, but as with numerous other smart device manufacturers, they could / should have it be a backend piece of the app, that way the customers could still have local control the blinds via whatever app they have that still launches & use BlueTooth & set schedules etc, but that is yet another topic / logic flow item, so, likely not addressed as yet, (I would like them to still just add landscape & portrait to the iPad version of their app & that has been a minute or 20)…Anyway, then they have Apple / Google store reviews / approvals to go thru, for app deployment, etc…. Then any legit, customer debugging that goes along with a fresh deployment.So the app is out, but from the mass email I encouraged them to send, they might (I do not have an up to the minute support update from their side this moring, but a previous email said by Monday everything should be working, so “cloud, eg AWS” might still not be fully dialed in on their side, even tho it seems like it should be. Bit of mixed messaging from their support etc. Which was why I encouraged them to send out a mass email from Corporate to all customers, which it seems they did based on the email I subsequently received yesterday after said suggestion…So, it seems they just need time & frenetic keyboard clicking / testing dev’s at this stage. Seems we all are seeing similar iterations, now with the updated app, most of us can get back in, but the bridge is still not fully connecting, & if they changed connection API’s, well, that’s basically a new authentication schema, so that will have a layer of residue / debugging accordingly…Then we have our VERY good friend here, Mr. Alex & this plugin. Aside from the generosity of his personal time, he cannot even begin to update the plugin until they complete the upgrades to their new authentication schema on the back end & then also have it debugged on their side (deployment & refinement are vastly different things, relative to your testing group). (Hi Alex, been a minute I hope you are well)..So, then LASTLY, Alex will need to rather generously donate his own personal time, once again, to revise the plugin, but; until Tilt, MySmartBlinds, SmarterHome (whatever they call themselves these days), gets everything finalized, he cannot even really begin to code as yet (Alex, correct me if I am wrong here, I do not want to speak for you).So, once he does, looks like we will all be back to our HomeKit enabled blinds….So a bit like links in a chain I guess…I know it’s frustrating & I know we have each been getting fragments of the story from their support, which was why I encouraged them to send a mass email to all registered customers, just for clarity. So, seems we are allllllllmost there…. Almost…. LOL…RMSent from my iPadOn Jan 27, 2023, at 12:36 PM, Aaron Lewis ***@***.***> wrote:
You are correct, MySmartBlinds need to fix their stuff and then we can find
out if homekit actually needs an update.
On Fri, Jan 27, 2023 at 12:34 PM name99-org ***@***.***> wrote:
The problem now is the bridges aren’t connecting to the server. Without
this hub, there is no connection between the internet and the blinds which
renders homekit useless as it needs wifi to reach the blinds. So we need a
working app, then we need to be able to add a bridge, then we need the
bridge to actually work, then we can figure out if any changes are needed
for the homekit plugin.
-- Aaron Lewis
Fair enough. But it seems like there are at least two distinct problems.
(a) Bridges have to work. (Seems to have server side component.)
(b) Server login has to work. (Seems to be broken for at least some
people, like myself, according to what Tilt said.)
So I guess, whether by my route or your route, we land up at the same
place – nothing can happen until MySmartBlind's side is fixed :-)
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Can you do a release as a beta version so we can easily install it through the homebridge interface? |
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I was just wondering the same thing…. happy to test it.RandySent from my iPadOn Jun 19, 2023, at 12:46 PM, aaron-lewis-insight ***@***.***> wrote:
Can you do a release as a beta version so we can easily install it through the homebridge interface?
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I'm afraid pretty much no-one knows how to convert this into something we can try on our installations.
Within the HomeKit WebUI there is the option install an "alternate version" (click the spanner icon) but your branch does not appear there.
Trying to be a bit more manual, the installation on a mac seems to be at /usr/local/lib/node_modules/homebridge-mysmartblinds-bridge but that doesn't seem to have an immediate connection to the code on github. The closest match I can find is looking in the dist directory, but what appear to be the two relevant files are there called platform.d.ts and settings.d.ts, and they both appear to be substantially shorter than what's in your github branch. So presumably HomeBridge is editing them in some way before placing them in the dist directory? There isn't any obvious sort of mapping between the changes to you made to what's available to change in platform.d.ts and settings.d.ts.
If you can provide some sort of help as to how we should modify our configs to test your changes, I think that would be very helpful :-)
Thanks,
Maynard
… On Jun 19, 2023, at 11:20 AM, Alex Martin ***@***.***> wrote:
I just pushed a branch (new-auth) that makes some minor changes that may fix this issue. Please test and report back. If nothing changes, I will need to add some logging to see what is going on with my changes, but first things first.
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I make a beta release that you can install in homebridge-ui later today |
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👍👍Thanks so much Alex.RandySent from my iPhoneOn Jun 19, 2023, at 4:10 PM, Alex Martin ***@***.***> wrote:
I make a beta release that you can install in homebridge-ui later today
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attempted a manual update of the .js files in the node module folder. It got past the initial failure point and now gives me the following: Unhandled rejection StatusCodeError: 401 - {"message":"Unauthorized"} |
Thanks for this! I’ll have to look at the changes to the calls after we have the token. |
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it does seem like token is working. This is the line that pops up just before the 401. [MySmartBlindsBridge] authToken refresh, now expires 2023-06-20T11:21:29.000Z |
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was able to get the plugin to be happy by changing IdToken to access_token which aligns with the property used in the python client |
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after making the changes, opening and closing seem to work just fine, and minor percentages seem to work however while the output in homebridge and the blinds themselves seem to be happy, the home app displays "No Response" if too many changes are made in a short timespan. |
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@aaron-lewis-insight |
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Can anyone try [email protected]? |
correct, access_token same thing is found here: https://github.com/docBliny/smartblinds-client/blob/master/smartblinds_client/smartblinds.py#L349 |
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Should be able to click the wrench in homebridge ui and choose 'Install Alternate Versions' to see 3.0.0-beta.2 now. |
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installed 3.0.0-beta.2 and everything is still working |
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Also @aaron-lewis-insight the 'No Response' is probably related to Issue #38 unfortunately. |
no worries, I usually just open / close fully a single blind at a time so this isn't a huge issue. |
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Alex, I will do some further testing tomorrow… But the 10 minute test tonight does have it responding through my HomePods with Siri / HomeKit as before. Battery levels respond, incremental positions respond, eg 20% 50% (any chance for that 200% Lololol)…. 🤷🤔🙃That’s fantastic.I’ll test all 10 of them tomorrow.But for a late night 10 minute test, all went & I see no errors in the logs.I never fully removed them from my system, just disabled the plug-in, but everything woke back up once I put in my updated PW.👍👍👍Thank you so much for making these changes the us even tho you have personally migrated out of this manufacturer yourself. So very much appreciated. This plugin has always been one of my most used interactions on my HomePods on a daily basis..Regards RandySent from my iPhoneOn Jun 19, 2023, at 10:58 PM, Alex Martin ***@***.***> wrote:
Also @aaron-lewis-insight the 'No Response' is probably related to Issue #38 unfortunately.
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I went ahead and released version 3.0.1 based on a second report from @randymassey that this is working. This was such a quick fix and I apologize to all for not getting to it sooner. |
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I can't thank you enough for fixing this! However, while I can control my blinds again, no matter what they always immediately report as closed in the Home app. ie. I tap to open. They physically open. Home app immediately reports them as closed again even tough they're actually open. This makes it challenging then to close them. Is there something I should check on my end? |
I’ll take a look at this later today. Might be something else changed in get request for the blinds. I noticed @docBliny may have made some changes there. |
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@TerryLeeWhite Thanks for the donation as well. Unnecessary but very much appreciated! |
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I've been using it all day. It works well. I think that it just doesn't initiate a status check immediately after a open command. I set my polling to 5 minutes and when I go back later it seems to reflect the correct state. |
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Hi Alex…Sorry for my delay in following up, I had an unexpected dishwasher kitchen flood fiasco to contend with..I did do the follow on testing, & things seem to be working as before.As the other user indicated, the known issue with too many commands does still exist; but one of the ways I have mitigated this long ago, was to break the blinds up, not just by rooms, but also zones, in my case upstairs / downstairs. I tend to observe if I say to the HomePod Hey Siri close the downstairs blinds, then 9 out of 10 times, it will work as expected. Often Siri will chime up that the blinds are taking a while to respond, but they usually are in the process of moving when she says that, so it still works.I agree that if you begin to issue too many verbal / individual commands, etc, then as per the known issue, it will often fail to respond.That aside, everything seems to be working per usual at this point. I have tested all 10 blinds, & I find if I give a moment, maybe 30 seconds between separate individual commands, I can also usually avoid the timeout issue. But so far so good, & tho I have not looked in the logs today, everything was clear as of yesterday (I did activate the extended logging in the plugin setting for the moment).Where I have blinds in pairs, say like my stairwell or dining room etc, I have been able to open one fully & set the other to say 30%, & everything seems to be responding as well as it normally would as long as I do not issue too many separate commands as above.As well, everything seems to match up pretty well in the Home app, so I have not observed any issues in the Home app to present. Both battery levels as well as respective blind positions match up with reality in the Home App..So, so far so good..Thank you so much Alex for your help.If there is anything further you need tested by all means LMK.. I will turn off the extended logging in the coming day or so, once I go through the last chain of logging.My best…RandySent from my iPadOn Jun 19, 2023, at 11:22 PM, Alex Martin ***@***.***> wrote:
I went ahead and released version 3.0.1 based on a second report from @randymassey that this is working.
Closing this issue now.
This was such a quick fix and I apologize to all for not getting to it sooner.
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I can confirm that things now seem to be working for my three blinds. Thanks Alex! I did have to force reboot my MySmartBlinds hub (unplug it for a few seconds then replug it in) before things fully worked; so if anyone else is having problems, you might want to start by doing that. |
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I didn’t mention in my prior email earlier today, but I also had to power cycle the physical hub.RMSent from my iPadOn Jun 21, 2023, at 12:07 PM, name99-org ***@***.***> wrote:
I can confirm that things now seem to be working for my three blinds. Thanks Alex!
I did have to force reboot my MySmartBlinds hub (unplug it for a few seconds then replug it in) before things fully worked; so if anyone else is having problems, you might want to start by doing that.
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Happy to hear so many reports this plugin is working again! Thanks everyone for your testing and reports. |
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@apexad Alex! I am so so happy you tackled this, much much appreciated! I just setup all of my blinds again and EVERYTHING is working perfectly. I am so happy to have this working again- Thanks again. |
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Happy to report everything is working great now! Thanks again for stepping back in and fixing the issue. Much much appreciated! |
plugin stopped worked so I restarted homekit and now this pops up everytime
Unhandled rejection StatusCodeError: 500 - {"message":null}
at new StatusCodeError (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request-promise-core/lib/errors.js:32:15)
at Request.plumbing.callback (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request-promise-core/lib/plumbing.js:104:33)
at Request.RP$callback [as _callback] (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request-promise-core/lib/plumbing.js:46:31)
at Request.self.callback (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request/request.js:185:22)
at Request.emit (node:events:513:28)
at Request. (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request/request.js:1154:10)
at Request.emit (node:events:513:28)
at IncomingMessage. (/usr/local/lib/node_modules/homebridge-mysmartblinds-bridge/node_modules/request/request.js:1076:12)
at Object.onceWrapper (node:events:627:28)
at IncomingMessage.emit (node:events:525:35)
at endReadableNT (node:internal/streams/readable:1359:12)
at processTicksAndRejections (node:internal/process/task_queues:82:21)
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