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Unable to add files to Phraseanet #3995

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zhuyi1983 opened this issue Mar 25, 2022 · 2 comments
Open

Unable to add files to Phraseanet #3995

zhuyi1983 opened this issue Mar 25, 2022 · 2 comments

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@zhuyi1983
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Hello,

I installed Phraseanet on a mac using docker, and I changed MAX_BODY_SIZE to 20G in .env file to allow big files. Although the uploader accepts big files (more than 1G), after uploading finishes the error message shows "Unable to add files to Phraseanet". Any idea how to fix it?

Thanks,
Y
screen 2022-03-25 085633
i

@nmaillat
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Hello, check the message in the logs/app_error_xxxx-xx-xx.log file and/or the response return in the browser
it seems to be a write permission or remaining space on the disk issue.

@zhuyi1983
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Hello, there's no related error message in app_error xxx .log, and not sure how to check response in browser. Again, it only occurs when file is bigger than 1G, I have manually copy file to asset folder, it seems ok. Any idea how to debug the problem?

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