Help & FAQs

Community and Aion Support

---

FAQ

1. Can a pool operator steal your Aion?

   No, your stake is safe and secure by contracts on the network. A pool is never in ownership of your Aion and cannot spend your Aion or your rewards.

2. When will my undelegation be finalized?

   Undelegation transfers take about ~1 day to finalize; this is done to ensure smooth operations of the network.

3. What malicious things can a pool do?

   Since the network enforces a strict protocol for staking operations, there are not many malicious things that a pool operator can do. A pool operator can choose to shut down operations without informing you. After a pool shuts down, you will not earn rewards on your stake. Hence, you should regularly check that your pool is active and performing well on the network.

4. When can I withdraw my rewards?

   You can withdraw your rewards anytime; you will need enough Aion balance to do a withdrawal transaction. To withdraw rewards, click on My Delegations > Pool Image > Withdraw button.

5. Where can I ask more questions?

   You can ask more questions and reach out for help to the Aion community at https://t.me/aion\_blockchain

Support

Ledger - https://support.ledger.com/hc/en-us

Aiwa - https://getaiwa.com/#faq

Coinomi - https://coinomi.freshdesk.com/support/home

Trust Wallet - https://support.trustwallet.com/hc/en-us/requests/new

Aion Community

The Aion Community can help you with your questions at https://t.me/aion\_blockchain

Aion Support

Please note: There will be a delay of 2-3 days before we get back to you

Service Desk