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"A final-timeout value is unsupported" error when sending call to mailbox #51

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avremy opened this issue Jun 4, 2018 · 2 comments
Open

"A final-timeout value is unsupported" error when sending call to mailbox #51

avremy opened this issue Jun 4, 2018 · 2 comments

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@avremy
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avremy commented Jun 4, 2018

when trying to send call to voicemail , I get the following error

[2018-06-04 15:11:41.793] ERROR Adhearsion::Call: e916a44f-11f9-4e2c-8b3d-dabb0e6a634c@: <Punchblock::ProtocolError> #<Punchblock::ProtocolError: name="option error" text="A final-timeout value is unsupported." call_id=nil component_id=nil>
	/usr/local/rvm/gems/ruby-2.4.1/gems/celluloid-0.15.2/lib/celluloid/responses.rb:29:in `value'
	/usr/local/rvm/gems/ruby-2.4.1/gems/celluloid-0.15.2/lib/celluloid/calls.rb:92:in `value'
	/usr/local/rvm/gems/ruby-2.4.1/gems/celluloid-0.15.2/lib/celluloid/proxies/sync_proxy.rb:33:in `method_missing'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call.rb:22:in `method_missing'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:207:in `write_and_await_response'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:219:in `execute_component_and_await_completion'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller/record.rb:83:in `execute_recording'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller/record.rb:46:in `run'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller/record.rb:133:in `record'
	/usr/local/rvm/gems/ruby-2.4.1/gems/voicemail-1.1.1/lib/voicemail/call_controllers/voicemail_controller.rb:28:in `record_message'
	/usr/local/rvm/gems/ruby-2.4.1/gems/voicemail-1.1.1/lib/voicemail/call_controllers/voicemail_controller.rb:11:in `run'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:146:in `invoke'
	/x2one/x2one-vm/app/call_controllers/simon_game.rb:9:in `run'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:119:in `execute!'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:94:in `block in exec'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:93:in `catch'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:93:in `exec'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:110:in `exec_with_callback'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:104:in `block (2 levels) in bg_exec'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/foundation/exception_handler.rb:5:in `catching_standard_errors'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:103:in `block in bg_exec'
	/usr/local/rvm/gems/ruby-2.4.1/gems/celluloid-0.15.2/lib/celluloid/thread_handle.rb:13:in `block in initialize'
	/usr/local/rvm/gems/ruby-2.4.1/gems/celluloid-0.15.2/lib/celluloid/internal_pool.rb:100:in `block in create'
	/usr/local/rvm/gems/ruby-2.4.1/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
[2018-06-04 15:11:41.794] INFO  Adhearsion::Router::Route: Call e916a44f-11f9-4e2c-8b3d-dabb0e6a634c routing completed. Hanging up now.
[2018-06-04 15:11:41.794] INFO  Adhearsion::Call: e916a44f-11f9-4e2c-8b3d-dabb0e6a634c@: Hanging up
[2018-06-04 15:11:41.802] INFO  Adhearsion::Call: e916a44f-11f9-4e2c-8b3d-dabb0e6a634c@: Call 1002 <SIP/1002> -> 1234 ended due to hangup_command (code 16)
[2018-06-04 15:11:41.804] ERROR Adhearsion::Call: e916a44f-11f9-4e2c-8b3d-dabb0e6a634c@: <Punchblock::ProtocolError> #<Punchblock::ProtocolError: name="option error" text="A final-timeout value is unsupported." call_id=nil component_id=nil>
	/usr/local/rvm/gems/ruby-2.4.1/gems/celluloid-0.15.2/lib/celluloid/responses.rb:29:in `value'
	/usr/local/rvm/gems/ruby-2.4.1/gems/celluloid-0.15.2/lib/celluloid/calls.rb:92:in `value'
	/usr/local/rvm/gems/ruby-2.4.1/gems/celluloid-0.15.2/lib/celluloid/proxies/sync_proxy.rb:33:in `method_missing'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call.rb:22:in `method_missing'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:207:in `write_and_await_response'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:219:in `execute_component_and_await_completion'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller/record.rb:83:in `execute_recording'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller/record.rb:46:in `run'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller/record.rb:133:in `record'
	/usr/local/rvm/gems/ruby-2.4.1/gems/voicemail-1.1.1/lib/voicemail/call_controllers/voicemail_controller.rb:28:in `record_message'
	/usr/local/rvm/gems/ruby-2.4.1/gems/voicemail-1.1.1/lib/voicemail/call_controllers/voicemail_controller.rb:11:in `run'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:146:in `invoke'
	/x2one/x2one-vm/app/call_controllers/simon_game.rb:9:in `run'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:119:in `execute!'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:94:in `block in exec'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:93:in `catch'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:93:in `exec'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:110:in `exec_with_callback'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:104:in `block (2 levels) in bg_exec'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/foundation/exception_handler.rb:5:in `catching_standard_errors'
	/usr/local/rvm/gems/ruby-2.4.1/gems/adhearsion-2.6.4/lib/adhearsion/call_controller.rb:103:in `block in bg_exec'
	/usr/local/rvm/gems/ruby-2.4.1/gems/celluloid-0.15.2/lib/celluloid/thread_handle.rb:13:in `block in initialize'
	/usr/local/rvm/gems/ruby-2.4.1/gems/celluloid-0.15.2/lib/celluloid/internal_pool.rb:100:in `block in create'
	/usr/local/rvm/gems/ruby-2.4.1/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'

this is a clean adhearsion install using :
adhearsion -v 2.6.4
ruby -v 2.4.1
asterisk -v 13.17.2

all I put in the call controller was

  def run
     invoke(Voicemail::VoicemailController, mailbox: 123)
  end
@sfgeorge
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sfgeorge commented Jun 5, 2018

Hi @avremy, I'm sorry your hitting this issue. I think we accidentally broke voicemail support for Asterisk when we introduced FreeSWITCH support back in #10.

The problem is that we are defaulting the final_timeout setting to 2. While this is ideal for FreeSWITCH, Asterisk should have no final_timeout specified at all - and of course will otherwise result in an error.

This is certainly a bug but in the interim, I can offer a cheap workaround: Explicitly set final_timeout to -1, which is the intended default when using Asterisk.

Using the guide on the Adhearsion Docs for configuring plugin values, you should be able to apply the necessary override - either as an environment or within your config/adhearsion.rb:

Setting the override as an environment variable:

AHN_VOICEMAIL_RECORDING_FINAL_TIMEOUT=-1

or within your config/adhearsion.rb:

Adhearsion.config do |config|

...

  config.voicemail.recording.final_timeout -1

...

end

Let me know if that resolves the issue for you for now. And please leave this issue Open so that someone in the community can tackle a proper fix.

@avremy
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avremy commented Jun 6, 2018

Hi @sfgeorge,
Thanks for the response, I have made the advised changes to no avail, I seem to be getting the exact same response.

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@sfgeorge @avremy