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extra_support.html
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.1//EN"
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<meta name="generator" content="jemdoc, see http://jemdoc.jaboc.net/" />
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<title>Additional support</title>
</head>
<body>
<table summary="Table for page layout." id="tlayout">
<tr valign="top">
<td id="layout-menu">
<div class="menu-category">ACADO Toolkit</div>
<div class="menu-item"><a href="index.html">Overview</a></div>
<div class="menu-item"><a href="features.html">Features</a></div>
<div class="menu-item"><a href="licensing.html">Licensing</a></div>
<div class="menu-item"><a href="publications.html">Publications</a></div>
<div class="menu-item"><a href="developers.html">Developers</a></div>
<div class="menu-item"><a href="blog.html">Blog</a></div>
<div class="menu-category">Installation</div>
<div class="menu-item"><a href="install_linux.html">Linux</a></div>
<div class="menu-item"><a href="install_osx.html">OS X</a></div>
<div class="menu-item"><a href="install_windows.html">Windows</a></div>
<div class="menu-category">Interfaces</div>
<div class="menu-item"><a href="matlab_overview.html">MATLAB interface</a></div>
<div class="menu-category">The Code <br /> Generation Tool</div>
<div class="menu-item"><a href="cgt_overview.html">Overview</a></div>
<div class="menu-category">Support</div>
<div class="menu-item"><a href="documentation.html">Documentation</a></div>
<div class="menu-item"><a href="extra_support.html" class="current">Additional</a></div>
<div class="menu-category">For developers</div>
<div class="menu-item"><a href="dev_guide.html">Guidelines</a></div>
<div class="menu-item"><a href="known_issues.html">Known issues</a></div>
<div class="menu-item"><a href="getting_involved.html">Getting involved</a></div>
</td>
<td id="layout-content">
<div id="toptitle">
<h1>Additional support</h1>
</div>
<p>In case you need help with with your own app, the simplest thing is simply to write to the <a href="https://sourceforge.net/p/acado/discussion/" target=“blank”>forum</a>. We are trying to read the forum posts regularly and to respond as soon as possible.</p>
<div class="infoblock">
<div class="blockcontent">
<p>Posts and/or emails simply stating <i>“it does not work”</i> with very little explanation will be treated with low priority.</p>
</div></div>
<p>When you contact us regarding the problems, please do the following:</p>
<ul>
<li><p>state the code version:</p>
<ul>
<li><p>send us output of the command: ‘git rev-parse HEAD‘ (this should work in Linux/OS X/Cygwin) or</p>
</li>
<li><p>send the contents of the file ‘VERSION.txt‘ if you have downloaded a zip file with the source code.</p>
</li></ul>
</li>
<li><p>state the nature of the problem and</p>
</li>
<li><p>in case you cannot compile the code paste the <b>complete</b> compiler output. We can hardly help you without full error log.</p>
</li>
<li><p>in case you are using the MATLAB interface, please execute <tt><ACADO_ROOT>/interfaces/matlab/getversioninformation.m</tt> in your command window and send us the result of this function.</p>
</li>
</ul>
<p><b><i> Found a bug or you want to get involved? </i> <a href="getting_involved.html" target=“blank”>Look here</a>!</b></p>
<p>The only thing we expect for this kind of support is that you <a href="publications.html" target=“blank”>cite us</a>, whenever you use the ACADO toolkit in scientific work (look <a href="features.html" target=“blank”>here</a> for more info).</p>
<p>If you want more help, we are always open for <b>academic</b> or <b>industrial cooperation</b>. An academic cooperation usually takes the form of a co-authorship of a journal paper, and an industrial cooperation involves a negotiated consulting contract. Please contact the us directly via the email <a href="mailto:[email protected]" target=“blank”>[email protected]</a> if you are interested in this.</p>
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