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We frequently get people using these third party servers that contact official support channels for help with problems they are having with it. Lots of times we go back and forth trying to figure out what the problem they are having is only to find out later they are using a third-party server (which they originally fail to mention) and we can't help. This is a drain on resources for the official Bitwarden product. I am not sure what the solution is, but could you brainstorm ideas on how to better communicate to users that they shouldn't do this? I suppose a simple start would be to put a notice in the README or something but I am not sure that is going to solve the problem completely.
Thanks.
The text was updated successfully, but these errors were encountered:
We frequently get people using these third party servers that contact official support channels for help with problems they are having with it. Lots of times we go back and forth trying to figure out what the problem they are having is only to find out later they are using a third-party server (which they originally fail to mention) and we can't help. This is a drain on resources for the official Bitwarden product. I am not sure what the solution is, but could you brainstorm ideas on how to better communicate to users that they shouldn't do this? I suppose a simple start would be to put a notice in the README or something but I am not sure that is going to solve the problem completely.
Thanks.
The text was updated successfully, but these errors were encountered: