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HelpDesk App

Overview

Introducing our advanced HelpDesk application, designed to streamline customer support and enhance user satisfaction. Built with FastAPI and ReactJS, this application offers a robust, user-friendly interface for managing support tickets, tracking requests, and improving communication between support agents and customers.

Key Features

  • Intuitive User Interface
  • Real-Time Notifications
  • Comprehensive Ticket Management
  • Advanced Search and Filtering
  • User Authentication
  • Analytics Dashboard

Technology Stack

  • Backend: FastAPI
  • Frontend: ReactJS
  • Database: Postgresql
  • Authentication: JWT
  • Deployment: Docker

Benefits

  1. Enhanced Efficiency
  2. Improved Customer Satisfaction
  3. Scalability
  4. Data-Driven Insights

Get Started

To get started with the HelpDesk app, follow the installation instructions below.

Installation Instructions

  1. Clone the Repository: 
     git clone [https://github.com/your-username/helpdesk-app.git](https://github.com/SurajTaradale/helpdesk_app.git)
 cd helpdesk-app
  2. Set Up the Backend:
    • **Navigate to the backend directory and install dependencies.
    cd backend
pip install -r requirements.txt
    • **Run the FastAPI server.
    uvicorn app.main:app --host 0.0.0.0 --port 8001
  3. Set Up the Frontend:
  • **Navigate to the frontend directory and install dependencies.
 cd frontend
  • **Run the Reactjs server.
npm start