Support (also referred to as "the support bot", "it" or Support#8828) is a Discord bot that makes use of threads to provide a smooth support experience to users. It is used in Suggester's official support server since August 2021 and delivers a high-quality system to handle user concerns, questions or feedback.
Support does not store user data, but our system uses logging to analyze and debug interactions with the bot. These "actions" include any user input that prompts a response, like using a command for example. The logged information includes your profile's basic details (username, discriminator and id) and a brief description of the action you took (e.g. opening a support ticket). Unfortunately, because our logging system is fully integrated with Discord, we cannot delete these records. Only Suggester Staff members have access to the logs.
If you have any questions about the bot, please join the support server and open a ticket in the #support channel.