diff --git a/docs/xdr/FAQ/Log_collection_Troubleshoot.md b/docs/xdr/FAQ/Log_collection_Troubleshoot.md index e3ac71d43b..4a2a5df58f 100644 --- a/docs/xdr/FAQ/Log_collection_Troubleshoot.md +++ b/docs/xdr/FAQ/Log_collection_Troubleshoot.md @@ -15,15 +15,17 @@ Please find some general information that will help you to troubleshoot your log Please consult our documentation for each technology used *Using a playbook connector* + 1. Check the playbook logs 2. Check your account configuration (credentials, url...) 3. Check if the logs are generated on your technological platform *Using a log concentrator* + 1. Check the logs and send it to a local file for testing 2. Redo the installation following our documentation - !!note +!!! note When possible, we recommend using Sekoia.io Forwarder as it is simple and quick to use ### Parsing verification when in error @@ -35,12 +37,13 @@ Please consult our documentation for each technology used 4. Paste log and check the field `sekoia.intake.parsing_error`, please refer to [this section to test your log](https://docs.sekoia.io/xdr/features/collect/intakes/#panel-overview) -**fields to observe** +**Fields to observe** + |fields|meaning| |--|--| -|sekoiaio.intake.parsing_status|result of the parsing (success / failure)| -|sekoiaio.intake.parsing_error|when the parsing is in failure, this field is available with information on the error that causes the failure| -|sekoiaio.intake.parsing_warning|some fields are not parsed correctly (detail will be displayed)| +|`sekoiaio.intake.parsing_status`|result of the parsing (success / failure)| +|`sekoiaio.intake.parsing_error`|when the parsing is in failure, this field is available with information on the error that causes the failure| +|`sekoiaio.intake.parsing_warning`|some fields are not parsed correctly (detail will be displayed)| - !!note +!!! note Please contact Support if you have any questions or feedbacks. We will be glad to assist you.