From 0860efce95c9e77aa592211fc2e24da3ec976c00 Mon Sep 17 00:00:00 2001 From: Georges Bossert Date: Wed, 24 Apr 2024 18:38:17 +0200 Subject: [PATCH] feat(troubleshooting): introduce troubleshooting page --- .../get_troubleshooting_tips.md | 29 +++++++++++++++++++ mkdocs.yml | 1 + 2 files changed, 30 insertions(+) create mode 100644 docs/getting_started/get_troubleshooting_tips.md diff --git a/docs/getting_started/get_troubleshooting_tips.md b/docs/getting_started/get_troubleshooting_tips.md new file mode 100644 index 0000000000..5f685403be --- /dev/null +++ b/docs/getting_started/get_troubleshooting_tips.md @@ -0,0 +1,29 @@ +# Get Troubleshooting Tips + +If you're having trouble signing in to Sekoia, get more information about signing in issues and fixing them. + +## Common Problems + +### WebSocket Problem + +If Sekoia.io can't maintain WebSocket connections on the browser, the web application won't automatically refresh with the new contents and a network connectivity error is displayed on top of the application. + +#### Troubleshooting Steps + +Step 1: Contact your network administrator + +Contact your network administrator to make sure they support WebSocket connections. Also ask it to review login attempts to the following url: app.sekoia.io/live + +Step 2: Collect and send us network logs + +If the problem persists, collect and send the network logs to us so we can investigate the situation further. You can collect network logs through through Google Chrome. + +1. Open Google Chrome and navigate to the following link: chrome://net-export/. +2. Click Start Logging to Disk. +3. Save the file as sekoiaNetlog. +4. In another Chrome tab, open your Sekoia workspace. +5. Use Sekoia as you normally do. When the problem occurs, go back to the chrome://net-export/ tab and click Stop Logging. +6. Find the sekoiaNetlog file in the Downloads folder on your computer. +7. Send us a message with the file attached. + +Note: If you don't use Chrome as your browser, send us a message and we'll help you resolve the issue. \ No newline at end of file diff --git a/mkdocs.yml b/mkdocs.yml index faf524087f..14c26a142c 100644 --- a/mkdocs.yml +++ b/mkdocs.yml @@ -56,6 +56,7 @@ nav: - Notification examples: getting_started/notifications-Examples.md - 6. Manage API Keys: getting_started/manage_api_keys.md - 7. Sekoia regions: getting_started/regions.md + - 8. Troubleshooting Tips: getting_started/get_troubleshooting_tips.md - Sekoia.io XDR: - Introduction: xdr/index.md - Quick start guide: xdr/xdr_quick_start.md