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If you set up Twitter app integration and a user sends you a message on your Twitter business page,
- It appears in your Rocket.Chat workspace, just like any other Omnichannel conversation available for an agent to take it.
- You can respond to the customer from your workspace, and they receive the response on Twitter.
- You can also send and receive files during the conversation.
{% hint style="info" %} You must be an agent before you can receive omnichannel messages from Twitter. {% endhint %}