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Omnichannel Apps

Omnichannel apps give consumers a choice to engage with you on their favorite channels like:

  • SMS
  • Email
  • Voice
  • WhatsApp
  • Telegram
  • Facebook Messenger

{% hint style="warning" %} You must have the Omnichannel feature enabled and have agents and managers assigned to receive and send Omnichannel messages. {% endhint %}

{% content-ref url="sms.md" %} sms.md {% endcontent-ref %}

{% content-ref url="telegram-app/" %} telegram-app {% endcontent-ref %}

{% content-ref url="rasa-app.md" %} rasa-app.md {% endcontent-ref %}

{% content-ref url="salesforce-crm-integration/" %} salesforce-crm-integration {% endcontent-ref %}

{% content-ref url="dialogflow-app/" %} dialogflow-app {% endcontent-ref %}

{% content-ref url="twitter-app/" %} twitter-app {% endcontent-ref %}

{% content-ref url="facebook-app/" %} facebook-app {% endcontent-ref %}

{% content-ref url="whatsapp/" %} whatsapp {% endcontent-ref %}

{% content-ref url="instagram-direct/" %} instagram-direct {% endcontent-ref %}