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Incident title

Date: MM-DD-YYYY start of incident

Status: A status of the incident

Status suggestions:

❗ Major Outage - Issue ongoing with significant impact
❌ Unresolved - Issue ongoing/workaround exists/not a priority
⚠️ Mitigated - crisis eliminated, outstanding action items
✅ Resolved - All action items completed

A sentence or two that describe the incident. Start with the initial issue reported.

Overview

One or two paragraphs that summarize the incident. Do not include any technical details.

Impact

Describe what systems were affected by the incident, the users and individuals who were impacted, and any revenue loss as a result of outages.

Root Cause

Describe the problem, or problems that manifested in the incident taking place.

Detection

Describe how the problem came to be realized by the team.

Resolution and Recovery

Describe what steps (and missteps) were taken to correct the problem.

Action Items

Describe any outstanding tasks that need to be addressed as a result of this incident. Whether tactical (i.e. data cleanup and reactions) or strategic (i.e. prevention and proaction)

Status Action Item Type Owner Link
🔄 Sanitize and normalize data in schema.table Tactical John Doe Github Issue #3
✔️ Create data validator to prevent erroneous data Strategic Mary Smith Github Issue #7

Lessons Learned

What went well

  • item
  • item
  • item

What went wrong

  • item
  • item
  • item

Where we got lucky

  • item
  • item
  • item

Timeline

All times in a defined TimeZone, Central time preferred

Time Description
16:34 This event happened
16:39 That event happened
15:07 The following logs were recorded - Logs

Supporting information

  • links to slack chats
  • links to log files
  • links to research material used for resolution
  • etc.