Customer feedback: The new version of Teams client SDK initialization timed out

[KaratLee]

System environment: VDI
Teams client version: 24277.3507.3205.5228.
@microsoft/teams-js: 2.24.0

All customers who use Teams client under VDI：
After upgrading from the old Teams client to Teams client 2.0, using the Zoom app in Teams under VDI reports that the Microsoft Teams js sdk initialization timed out.
Everything was fine before upgrading the Teams client .

Can you help check this?

Thanks.

[microsoft-github-policy-service]

Hi KaratLee! Thank you for bringing this issue to our attention. We will investigate and if we require further information we will reach out in one business day. Please use this link to escalate if you don't get replies.

Best regards, Teams Platform

[sayali-MSFT]

@KaratLee -Thank you for your inquiry about your Teams app development issue! To assist you better, could you please provide the following details?
1.Please share the steps you took to encounter the issue.

This information will help us better understand the situation and provide a more accurate response.

[KaratLee]

@sayali-MSFT

Specific steps:
Enter the VDI environment -> Download Teams client version: 24277.3507.3205.5228. -> Search for Zoom app

[KaratLee]

@sayali-MSFT
VDI environment: Works well on the browser, but cannot access the app on the Teams client (It was fine before upgrading the Teams version). tips: there was a problem reaching the app.
Normal environment (non-VDI): Works well.

[sayali-MSFT]

Thank you for your patience! We have reported this as a bug for further investigation.

We will keep you updated as soon as we receive further information. Thank you for bringing this to our attention!

[KaratLee]

Okay, looking forward to the follow-up progress.

[katagaki]

+1 on this issue. Seeing this on custom Teams tab apps as well.

We are doing the following using the latest Microsoft Teams JS SDK 2.31.0:

await app.initialize();
app.notifyAppLoaded();
await app.notifySuccess();
const context = await app.getContext();

The issue is also reported in other places:

• https://answers.microsoft.com/en-us/msteams/forum/all/orange-yield-logo-and-bar-in-the-custom-teams-app/423e08c7-5da2-423d-a9a0-bdb7b3dbce23
• https://learn.microsoft.com/en-us/answers/questions/2099589/failed-reason-appinittimeout-issue-in-teams-custom
• https://stackoverflow.com/questions/79042899/warning-banner-in-all-teamsapp-tab