Proxtera - B2B Export 2.0.2 (BA & SA) IGM - compliance check

[amitsinha07]

@srijit-prox

Fulfillment

Issue

• Created_at and updated_at[1] are mismatched in the issue call.
• Message/issue/expected_resolution_time is not as per the API contract.
• Message/issue/expected_response_time is not as per the API contract.
• Message/issue/complainant_info/contact/phone must not have more than 11 characters.

On_issue

• The updated_at of message/issue/issue_action/respondent_actions/index[0]/updated_at should be the same as or less than message/issue/updated_at in the on_issue.

Issue_status

• No Issue_status call.

Issue_CLOSE

• Created_at values are mismatched in the issue call.
• Message/issue/rating must be equal to one of the allowed values: (THUMBS-UP, THUMBS-DOWN).
• Message/issue/complainant_info/contact/phone must not have more than 11 characters.
• The phone number for /issue_close API is not in the valid range.

On_issue_status

• Context.action should be on_issue_status.
• Context/message_id matches between /on_issue and /on_issue_status.
• Message/issue/updated_at should be less than or equal to updated_at[1].

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Item

Issue

• Created_at and updated_at[1] are mismatched in the issue call.
• Message/issue/expected_resolution_time is not as per the API contract.
• Message/issue/expected_response_time is not as per the API contract.
• Message/issue/complainant_info/contact/phone must not have more than 11 characters.

On_issue

• Context/timestamp should be greater than the context/timestamp from the issue call.

On_issue_status

• Context.action should be on_issue_status.
• Context/message_id matches between /on_issue and /on_issue_status.
• Message/issue/updated_at should be less than or equal to updated_at[1].

Issue_CLOSE

• Created_at values are mismatched in the issue call.
• Message/issue/rating must be equal to one of the allowed values: (THUMBS-UP, THUMBS-DOWN).
• Message/issue/complainant_info/contact/phone must not have more than 11 characters.
• The phone number for /issue_close API is not in the valid range.

Issue_status

• No Issue_status call.