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3.19 Connection issue #639
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Hi, it seams that the application is not able to connect to VPN and after 30 seconds it automatically stops the connection. To exclude this could you disconnect from one of the devices using VPN, wait ~5 minutes and try to connect with the Linux machine? Br, |
Hey, @mariusSincovici, this is not my case, as the paid plan works for 10 devices, while I have only 3. From what I see in the failure log, this can be an issue:
because on my 1st laptop, there is no such string in the logs. |
Hi, |
Hey, @mariusSincovici ! |
Hi, yes please. But if you want you could contact customer support and provide there the logs, mostly for privacy/security reasons. |
Hey, @mariusSincovici !
3 times in a row, then:
I was trying to get help with Customer Support on the site - it's just a time waste... This is very strange to have two identical machines, but very different behavior of nordvpn client on each of them. |
Hi, Ok sure we can continue the talk here. Until then, could you please provide more info about your system?
Another quick possible test would be to check if you can use Meshnet with NordLynx and route the traffic from "problematic" system (dev2) thru the other Linux Mint(dev1). Steps:
Thanks |
Hey, @mariusSincovici !
For the meshnet:
Result:
By some reason
|
Hi,
Do you get in the logs, also for the working Linux the error: Could you please send the logs again to the customer support, to see the errors for OpenVPN connection and meshnet? We've found your ticket, so if you could replay to the existing conversation we can get the logs. Thanks. |
Hey, @mariusSincovici !
Speaking about my experience of communicating with the customer support - they insist that my problem is because of export restrictions, though my other devices don't experience such problems... For me, that seems like an opinionated approach of 'helping' the customer. And yes, I quoted the word helping intentionally. |
Hi, Thank you for the info. Sorry that the customer support was not able to help you solve the issue. The problem is that we need the latest app logs to see if there are any messages that might help us better understand the issue. Because of this I was suggesting to send them to customer support(just reply to the existing conversation) and we can get the logs from there. We would also need the Wireshark capture to see the communication between the app and the VPN server:
We would need both files. Thanks |
Having 2 Linux Mint machines with the same configuration, the first one works perfectly, but the second couldn't connect.
Failure log:
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