"The SDIS is not accessible" according to Shannon

[lqjiang]

Shannon Meseck came up to me saying that she could not longer access the SDIS and really need this to be fixed so that she could submit her data.

Maybe she is experiencing the same behavior as me? Remember I mentioned to you that I have to use the incognito mode in order to access SDIS. On a good day, I might be able to access it through the normal mode, but it is a hit or miss.

I think clearly there are issues that need to be fixed.

Thanks,

Liqing

[eugeneburger]

Liqing,

Thank you for reporting this. There should not be any issues accessing SDIS as this application is open to the internet. what is the error you (or Shannon) sees when you try to access the application.

Eugene

[lkamb]

Yes, this has been a challenging issue to track down. It started happening several months ago, and happens infrequently, but increasingly. What happens is when you attempt to login (and sometimes even just trying to get to the login page) the user is presented with a blank page. It appears to be a caching issue with the browser caching a GWT js file that is named "<UUID>.nocache.js". The challenge is that it happens infrequently, and when it does it's too late to capture any logs that might shed some light on the issue. There is nothing to indicate any problem on the server. The problem happens outside of the SDIS codes. I have put in place a heavy-hammer approach, attempting to prevent browsers from caching anything from the SDIS. Hopefully that will address the issue, with the potential downside of making the site somewhat less responsive.

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On Sat, Feb 17, 2024 at 6:41 PM Eugene Burger ***@***.***> wrote: Liqing, Thank you for reporting this. There should not be any issues accessing SDIS as this application is open to the internet. what is the error you (or Shannon) sees when you try to access the application. Eugene — Reply to this email directly, view it on GitHub <#77 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEZO4R47PS2OHQLBRR7O3JDYUFS47AVCNFSM6AAAAABDNWLXSOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNJQHAZDQMJVGI> . You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

-- Linus Kamb ------------------------------------------ NOAA / PMEL + UW / CICOES 7600 Sand Point Way NE, Bldg 3 Seattle, WA 98115 office: 206.526.4356 cell: 206.795.7934

[lqjiang]

Hi Eugene, Sorry for my late response. There is no error message. What happens is that, after you input your username and password, instead of loading the SDIS, I just see a blank webpage. Cheers, Liqing

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On Sat, Feb 17, 2024 at 8:41 PM Eugene Burger ***@***.***> wrote: Liqing, Thank you for reporting this. There should not be any issues accessing SDIS as this application is open to the internet. what is the error you (or Shannon) sees when you try to access the application. Eugene — Reply to this email directly, view it on GitHub <#77 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABY2ZW3LJXT47GQTPHOT5ZDYUFS47AVCNFSM6AAAAABDNWLXSOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNJQHAZDQMJVGI> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[lkamb]

A fix has been applied. Please let me know if you see any more application loading problems.