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Alert agency when we mail a check #1929

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carruthm opened this issue Dec 5, 2024 · 2 comments
Open

Alert agency when we mail a check #1929

carruthm opened this issue Dec 5, 2024 · 2 comments
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@carruthm
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carruthm commented Dec 5, 2024

When we send payment (via mail) we would like an additional letter sent to the preferred contact method (portal, email) stating that the check has been mailed so the agency knows right away that the check is on the way and can anticipate seeing it in the mail soon. 

@carruthm carruthm changed the title Additional follow-up when sending check request fees Alert agency when we mail a check Dec 5, 2024
@carruthm
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message to include:

"To Whom It May Concern:

Please know we have started processing a check for this request fee. A check will be sent out within the next couple of days to [import check address for the agency].

Thank you."

@mitchelljkotler
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Do we want the alert to be hidden?

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